Jan 11, 2022 04:16:58 PM Edited May 15, 2023 12:17:42 PM by Andrea G
Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.
Solved! Go to Solution.
Jan 11, 2022 07:02:25 PM Edited May 3, 2024 12:25:51 PM by Andrea G
Hi Hassan
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Mar 18, 2024 04:45:49 PM by Jeffrey P
Please check mine--I have tried for different payment methods, and cannot make payment, Please help.
Aug 23, 2022 08:58:08 AM by Mario F
Hello, We are an enterprise that is trying to hire an employee through Upwork But we are facing some troubles with the payment methods and that is interrupting our begining. Could you please check why our payment methods always result failed ? We try it both, trough Paypal and credit card, and both results failed.
Sep 27, 2022 02:27:57 AM by Andriy T
I posted another question, which got deleted from this discussion forum and redirected to this thread. I checked with the bank (Revolut), and there were no rejected charges. The "Get Support" button does not allow me to get in touch with support, and redirects to forum. Please advise what should I do. All contracts on our corporate account has been paused, and this is causing huge disruption on our work. If this issue is not going to be resolved today, I will initiate the move to another freelance platform, or switch to direct contracts with suppliers.
Sep 27, 2022 11:52:04 AM by Annie Jane B
Hi Andriy,
Nov 13, 2022 05:21:11 AM by Puneet K
Why is that so you always blame bank for it.? Please look at your own flaws. Try to resolve. There are more than 100 members coming back with same issue and you're just blaming banks. They also saying that even after doing every possible ways from bank it still fails in your platform. There's an serious issue. You better fix that instead of blaming banks.
Mar 21, 2023 11:24:14 AM by Kyps G
hello I also have a problem with payment (Recent recharge failed.) but on bank don't have any limitation. Can you help me?
Mar 21, 2023 12:22:49 PM by Arjay M
Hi Kyps,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. You can access your support tickets and coordinate with the team here.
Jul 10, 2023 05:34:10 AM by Bader A
The same happened with me now, you guys keep things complicated, if the card has no funds for the first time why you are not allowing me to pay the next time, you don't want money?
Aug 1, 2023 10:23:57 AM by David P
I want to add my billing method with my credit card but got the error message Your bank was unable to verify your information. Please contact them and try again.
Dec 1, 2023 02:44:16 PM by Olga Patricia S
They create tiket with no response, they say in 24 and 48 hours and 72 hours have passed.
Dec 12, 2023 12:58:43 PM by Enes D
Hi, Upwork can't accept my credit cards and it keeps on declining it. Even though I've tried many different banks. I have no issue with my bank side. I want to pay but it keps declining. I need urgent help
Dec 12, 2023 04:37:02 PM by Arjay M
Hi Enes,
I'm sorry to hear that your payment wasn't going through. Generally, this happens when the bank keeps declining transactions you're attempting on your card. Kindly contact your card-issuing bank to inquire about the specific charge decline. If the issue persists afterward, we'll be happy to assist.
Dec 12, 2023 10:14:59 PM by Enes D
Hey! I have contacted with my bank and seems no problem on their side. On my credit card, it seems upwork holds provision but then withdraws it. my problem keeps going 😞
Dec 12, 2023 11:40:21 PM by Joanne P
Hi Enes,
Thanks for coming back here to give us an update. We're sorry to hear that it is still not working on your end. I've escalated your concern to the team so that they can look into this. One of our agents will assist you directly via a support ticket.
Jan 13, 2024 12:53:40 PM by Paul G
oh yeah! i just used my card at the store and Upwork keeps saying my card number is invalid! Upwork is garbage! no customer service or service email! expects customers to solve their own problems with THEIR SITE! How do you guys survive with such....I was going to say garbage customer service but your customer service is NON EXISTENT! so I cant even call it that!
Jan 13, 2024 12:49:06 PM Edited Jan 13, 2024 06:29:09 PM by Annie Jane B
oh yeah! I put in 16 digits! it keeps automatically putting in spaces! it wouldn't let me take spaces out! UPWORK IS **Edited for Community Guidelines**!
Jan 13, 2024 12:50:23 PM by Paul G
there's nothing wrong with my card cus I just used it at the store and Upwork still won't let me add it! how does a site like this, with this much business survive without a customer service line or email
Jan 13, 2024 06:30:11 PM by Annie Jane B
Hi Paul,
I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Feb 6, 2024 07:07:17 AM by Rong Z
My payment is also not going through and stuck on "Pending." My other bank said Upwork refunded the payment. Can you please help resolve this issue? Will switch to another platform if this can't get resolved soon.
Feb 6, 2024 10:37:53 AM by Luiggi R
Hello Rong,
I'm sorry for any inconvenience this may have caused you. I see that you've recently raised a support ticket regarding your concern and followed up with the team on the same ticket. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
Feb 6, 2024 12:28:21 PM by Mane K
Hello . I done my job and didn't get paid. What should I do? They send me link for I logging in online banking pay 50$ for approval and than get pay . I reject
Feb 6, 2024 01:56:30 PM by Luiggi R
Hi Mane,
I noticed you do not have a contract for the job you're referring to. Further, communicating outside of Upwork before a contract starts is a violation of the Terms of Service. A client suggesting taking communication outside of Upwork before a contract begins is a typical red flag for possible scams.
I checked the job you were referring to and can confirm that it has been taken down for violating the Terms of Service. I want to remind you that a real client will never ask you to give them money to start working, cash a check for them, work for free, or provide your personal information. Whenever you encounter these situations, please report them using the available flagging options so the team can investigate further. Please take some time to read through this article for more information on how you can stay safe on Upwork.
Mar 19, 2024 03:10:57 PM Edited Mar 19, 2024 03:13:09 PM by Amy D
Payment settings are not showing up on my account, therefore, this is not due to the credit card being declined. When I reach out to support, you are advising me the same thing and that my credit card is being declined but I am receiving a 403 message.
Mar 19, 2024 07:13:20 PM by Joanne P
Hi Amy,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.