Solved: Unable to add/use payment method

hassanwaqar71 · ‎01-11-2022

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

JoanneP · ‎01-11-2022

Hi Hassan

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, you can contact support by:

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Joanne

View solution in original post

24c9e9e8 · ‎10-13-2018

Hi,

I have added my debit card for paying to my freelancer, I tried to give bonus to freelancer, then i got the notification after 24 hours like you have past due balance of 8 dollar, please update your payment method. And also shown charge failed in billing method page. What do I need to do?

2591126f · ‎10-13-2018

Have you used this card earlier on upwork? Some debit card work, but most of them fail. You need a credit card in most cases.

24c9e9e8 · ‎10-13-2018

No, this is the first time i am doing, can i do by paypal? I have'nt credit card thats why

2591126f · ‎10-13-2018

Paypal does not work everywhere. Check with upwork support.
You said you were trying to pay bonus, that means either you earlier had a card( debit/credit) which worked or the freelancer worked even before you had a verified payment method.
If it is former it is possible to add card that worked.
Otherwise you will need to get a new credit/debit card from your bank/financial institution which is acceptable to upwork. I suggest that you have a chat with upwork support to understand it better.

24c9e9e8 · ‎10-13-2018

ok , Actually i tried to pay on same day of work completed, thats why I plan to pay by bonus. Ok let me ask with support Thank you vivek.

JoanneP · ‎10-13-2018

Hi Shereef,

A member of our customer support team will reach out to you via email to assist you further. If you have any questions, please feel free to post it on the ticket so that the agent can assist you. Thanks!

~ Joanne

24c9e9e8 · ‎10-13-2018

Ok joanne, Thank you.

9109d670 · ‎01-24-2019

I have the same issue and i have to pay him urgent now kindly resolve that issue please

g_vasilevski · ‎01-24-2019

Hi Bilal,

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.

~ Goran

9109d670 · ‎01-25-2019

still on the same issue. Can you please solve my that issue fast

g_vasilevski · ‎01-25-2019

Hi Bilal,

I apologize about the delay with this. I can see that you already have a ticket with the appropriate team and our team member will update your ticket as soon as possible and assist you further. Thank you.

~ Goran

d064ede4 · ‎08-23-2019

I have the same issue right now. Please assist me

BojanS · ‎08-23-2019

Hi Konstantin,

We'll have one of our agents reach out to you via support ticket to assist you with your request.

Thank you for reaching out to us.

~ Bojan

ead0c2ec · ‎04-02-2024

Please help me i cant add a payment method i have 2 weeks with this issue, i tried with verifying paypal, with 2 credit cards, with 2 debit cards and its impossible with anyone.

6e0fba91 · ‎02-07-2020

Hi. I successfully added a credit card to my billing method but when I tried to pay escrow when hiring, it said “You don't have vaild billing method on file..”. So when I tried to input card info again, it said “You already have this payment method on file..”. And in billing method, it says “Charge failed”. Can you please look into the matter for me?

BojanS · ‎02-07-2020

Hi Taymullah,

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

Thank you for reaching out to us.

~ Bojan

ac51276e · ‎11-26-2021

Same issue

JoanneP · ‎11-26-2021

Hi Ott,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. You can access the ticket here.

~ Joanne

24c4fd2c · ‎03-20-2024

Me too. Did you fix the issue? It same issue to me.

ankitstudy88 · ‎03-15-2020

I am also getting charge failed error in both of case card and paypal

JoanneP · ‎03-15-2020

Hi Ankit,

We'll have one of our agents reach out to you via a support ticket to assist you directly. Thank you.

~ Joanne

97cf4807 · ‎05-19-2021

I have the same issue

g_vasilevski · ‎05-19-2021

Hi Marcus,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran

thischrismaina · ‎05-19-2021

Hi i am having a charge failed on m card and i need to pay a freelancer and my debit card has cash in it but wont go through