Jan 12, 2022 12:16:58 AM Edited May 15, 2023 07:17:42 PM by Andrea G
Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.
Solved! Go to Solution.
Jan 12, 2022 03:02:25 AM Edited May 3, 2024 07:25:51 PM by Andrea G
Hi Hassan
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Jun 15, 2021 08:17:06 PM by Aleem R
I'm having the same issue from my debit card, please I need to pay him by end of day today. Can someone please help??!
Jun 15, 2021 08:17:36 PM Edited Jun 15, 2021 10:35:56 PM by Luiggi R
**Edited for Community Guidelines**
Jun 15, 2021 10:36:42 PM by Luiggi R
Hi Aleem,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jul 3, 2021 01:44:13 PM by Anandesh S
I am unable to upgrade my membership, I am using paypal. Any help ?
Jul 3, 2021 02:52:42 PM Edited Jul 3, 2021 02:53:08 PM by Luiggi R
Hi Anandesh,
I'm sorry to hear you have been unable to upgrade your membership. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Aug 4, 2021 09:20:06 PM by Ian T
I'm having the same issue -- it says my account is being reviewed for 2 days? I've had my payment included in my account for a month, not sure why it's doing this now.
Aug 5, 2021 12:15:52 AM by Avery O
Hi Ian,
This is part of our ongoing effort to keep the Upwork marketplace a secure place for freelancers and clients. Periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as we can, but I'm sorry if this has caused any inconvenience on your end.
I can confirm that this has already been resolved, and the review is complete. If you need further help with anything, please don't hesitate to reach out here, and our team will assist you further.
Jan 27, 2022 09:53:31 AM by Tuyen L
Hi team UpWork,
My billing method says "Charge failed". And one of my hires messaged me "This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer." Can you help? What should I do?
Jan 27, 2022 10:08:32 AM by Goran V
Hi Tuyen,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.
Feb 12, 2022 07:01:11 AM by Joanne P
Hi Katrina,
I checked and it looks like the transaction has been declined. You may want to reach out to your card issuing bank so that they can check on the specific decline error. In the meantime, you may add a different payment method instead.
Feb 13, 2022 04:07:45 AM by Pradeep H
Hi Katrina,
Yes, you can even use Paypal as your payment or billing method.
Thank you
Pradeep
Jun 7, 2022 09:02:33 AM by T A
Seems like the issue is still happening ?
both methods had been charge failing , I've contacted the bank still having the same issue ?
how to solve this ?
Jun 7, 2022 02:46:49 PM by Annie Jane B
Hi there,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jul 12, 2021 03:11:47 AM by Angeline S
I need help with my billing method. I have an active card with sufficient balance to pay for my transactions but it always says "Charge Failed". I was supposed to hire someone. How can I fix this?
Jul 12, 2021 04:48:42 AM by Pradeep H
Hello Angeline,
Thank you for contacting us. I see that your transaction was declined due to the limit on your card. Please contact your bank or try again using another card.
Thank you.
Pradeep.
Jul 12, 2021 11:19:32 AM by Angeline S
I already increased the limit of my bank account but still doesn't work.
Jul 12, 2021 12:29:51 PM by Goran V
Hi Angeline,
I checked your account and I can see that you have withdrawn your funds 2 days ago. Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!
Jul 12, 2021 01:13:07 PM by Angeline S
Hi Goran,
I actually have two concerns, but yeah I can see that Upwork just processed my withdrawal as of this moment. My other concern that hasn't been resolved yet is that I cant use my card to hire a freelancer on my client account. It keeps saying Charged Failed.
Dec 7, 2021 09:52:56 PM by Bojan S
Hi Bojana,
We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Nov 8, 2022 02:34:33 PM by Salim A
Hello I have the same problem about the billing method they tell me charge failed