Jan 11, 2022 04:16:58 PM Edited May 15, 2023 12:17:42 PM by Andrea G
Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.
Solved! Go to Solution.
Jan 11, 2022 07:02:25 PM Edited May 3, 2024 12:25:51 PM by Andrea G
Hi Hassan
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Mar 25, 2024 05:38:10 AM by Luiggi R
Hi Ruyu,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 12, 2024 11:44:41 PM by Old M
i've tried to remove and add card again and again but same error whenever i tried to fund the project????
Feb 13, 2024 12:28:33 AM by Nikola S
Hi there,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 25, 2024 05:52:39 AM by Chiharu F
I am having the same problem. What should I do? I am in a hurry.
Mar 25, 2024 06:27:38 AM by Luiggi R
Hi Chiharu,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 27, 2024 07:38:46 AM Edited Mar 27, 2024 07:43:43 AM by Cristian T
Same error. I have contacted my bank to see if there's an error, and they said it has something to do with Upwork. Can I get some help?
Mar 27, 2024 08:02:37 AM by Nikola S
Hi Cristian,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 27, 2024 09:05:45 AM by Lana H
I'm trying to initiate a contract, but I keep getting an error when trying to fund the contract. I've spoken to my bank, and they've confirmed that the issue is not on their end. I can clearly see that the charge was approved by the bank, but Upwork reverses the charge seconds later. This has happened multiple times.
This is the error message that I received:
I submitted a support ticket (including screenshots of the error message and my bank transaction history), and someone responded an hour later saying that they were looking into it and would get back to me, but that hasn't happened. It's been multiple days of this, and still no response. I've requested updates, but still no response. This project is time-sensitive, and this system error is costing me. I need it resolved ASAP.
Can someone help me, please?
Mar 27, 2024 01:41:14 PM by Arjay M
Hi Lana,
I'm sorry you're having trouble initiating a contract with a freelancer. We understand the urgency of your concern. I see that you've raised a support ticket about your case, and it's been escalated to the appropriate team for review. Kindly allow them time, and you will receive an update on your ticket here once your account has been thoroughly checked.
Mar 28, 2024 09:04:50 AM by Biplob D
Hello, I have just created my profile on upwork and added the billing account. And suddenly got suspeneded the account plus I have removed the billing still the issue not getting resolved.
Mar 29, 2024 11:58:42 PM by Keshav A
I am a client. I was hiring a freelancer and while paying the amount was debited from my bank account but it is showing that it is an unsuccessful hire and they could not charge the billing method. I cannot find the freelancer in the "hire" or "contract" section. Please can someone help me with this I don't have ample experience in working with Upwork.
Mar 30, 2024 02:52:58 AM by Arjay M
Hi Keshav,
Generally, this happens when the bank keeps declining transactions you’re attempting on your card. However,
I’ve escalated your community post to a support ticket to give this the attention it deserves. One of our agents will be in touch with you soon to assist.
You may also contact your card-issuing bank for more information about the specific charge decline. Then, relay some important information to our support team that you think may help with the review.
Apr 2, 2024 12:27:53 AM Edited Apr 2, 2024 12:50:44 AM by Nikola S
Hi Rea,
I need your help urgently, I am a client and have tried to pay to a freelancer multiple times, tried different cards, tried both domestic and international bank but I have failed to do so. I was unsuccessful in connecting with upwork customer care. I request you to please connect me with any customer care agent. PFA the screenshot below.
**Edited for Community Guidelines**
Mar 30, 2024 05:29:28 PM by Moe M
Dear Upwork Support,
I encountered an error when attempting to use my billing method on Upwork: "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support." I have tried two different cards and I've confirmed with my bank that there are no issues on their end, suggesting the problem lies with Upwork.
Could you please investigate and assist in resolving this issue as soon as possible?
Thank you
Mar 30, 2024 08:08:09 PM by Pradeep H
Hi Moe,
Thank you for forwarding the report. An agent will be assigned to your case and will contact you shortly with a support ticket. They will provide personalized assistance and ensure that all your concerns are addressed. You can access your support tickets here.
- Pradeep
Apr 2, 2024 04:24:08 PM by Yana Y
Hello, help please. Whrn Im trying to pay for job by my wise accoun it is some problem and cant be approval. Why?
Apr 2, 2024 06:45:00 PM Edited Apr 2, 2024 06:45:18 PM by Joanne P
Hi Yana,
I checked your account and saw that the transaction has been declined. You may want to reach out to your card-issuing bank to check on the specific decline error.
Apr 2, 2024 07:55:32 PM by Sebastian A
Please help me i cant add a payment method i have 2 weeks with this issue, i tried with verifying paypal, with 2 credit cards, with 2 debit cards and its impossible with anyone.
Apr 2, 2024 10:24:32 PM by Joanne P
Hi Sebastian,
You will need to add a verified Paypal account so that you can use it. You may want to check this help article for more information.
Apr 3, 2024 09:11:56 AM by Viktoria S
Hi,
I have issue funding a contract with my card again. The same problem occurs each time I fund a contract. Could you please find a long term solution so I do not need to write to support each time I would like to pay.
My freelancer is not so happy about it as you can imagine and I cannot move forward with my project as fast as I could be because of waiting 3-4 days each time to get it solved.
So please investigate the issue a bit further. Thanks a lot!
Viktoria
Apr 3, 2024 12:35:49 PM by Arjay M
Hi Victoria,
Generally, this happens when the bank keeps declining transactions you’re attempting on your card. You may want to reach out to your card-issuing bank to check on the specific decline error. Let us know if you need further assistance afterward; we'll look further into that for you.
Apr 5, 2024 12:19:49 AM Edited Apr 5, 2024 01:44:51 AM by Pradeep H
I try to pay with my debit card
1 from my payoneer card
2 from my privatbank (local ukrainian bank)
There is money in the accounts.
Both times the same thing.
The money is debited from the account (I checked in a conversation with bank employees) ,
but the upwork website itself does not accept the payment.
That is, the problem is on the upwork side. What's wrong with this site ?
**Edited for Community Guidelines**