Jan 12, 2022 12:16:58 AM Edited May 15, 2023 07:17:42 PM by Andrea G
Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.
Solved! Go to Solution.
Jan 12, 2022 03:02:25 AM Edited May 3, 2024 07:25:51 PM by Andrea G
Hi Hassan
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Oct 13, 2018 09:14:49 AM by Shereef V
Hi,
I have added my debit card for paying to my freelancer, I tried to give bonus to freelancer, then i got the notification after 24 hours like you have past due balance of 8 dollar, please update your payment method. And also shown charge failed in billing method page. What do I need to do?
Oct 13, 2018 09:25:03 AM by Vivek K
Have you used this card earlier on upwork? Some debit card work, but most of them fail. You need a credit card in most cases.
Oct 13, 2018 10:48:32 AM by Shereef V
No, this is the first time i am doing, can i do by paypal? I have'nt credit card thats why
Oct 13, 2018 11:10:18 AM Edited Oct 13, 2018 11:11:19 AM by Vivek K
Oct 14, 2018 02:58:03 AM by Shereef V
ok , Actually i tried to pay on same day of work completed, thats why I plan to pay by bonus. Ok let me ask with support Thank you vivek.
Oct 13, 2018 03:16:36 PM by Joanne P
Hi Shereef,
A member of our customer support team will reach out to you via email to assist you further. If you have any questions, please feel free to post it on the ticket so that the agent can assist you. Thanks!
Jan 25, 2019 06:22:43 AM by Bilal H
I have the same issue and i have to pay him urgent now kindly resolve that issue please
Jan 25, 2019 07:18:35 AM by Goran V
Hi Bilal,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
Jan 25, 2019 01:16:30 PM by Bilal H
still on the same issue. Can you please solve my that issue fast
Jan 25, 2019 01:38:45 PM by Goran V
Hi Bilal,
I apologize about the delay with this. I can see that you already have a ticket with the appropriate team and our team member will update your ticket as soon as possible and assist you further. Thank you.
Aug 23, 2019 05:14:16 PM by Bojan S
Hi Konstantin,
We'll have one of our agents reach out to you via support ticket to assist you with your request.
Thank you for reaching out to us.
Apr 3, 2024 02:54:34 AM by Sebastian A
Please help me i cant add a payment method i have 2 weeks with this issue, i tried with verifying paypal, with 2 credit cards, with 2 debit cards and its impossible with anyone.
Feb 7, 2020 03:43:04 PM by Taymullah M
Feb 7, 2020 04:46:04 PM by Bojan S
Hi Taymullah,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Mar 15, 2020 08:07:36 PM by Ankit K
I am also getting charge failed error in both of case card and paypal
Mar 15, 2020 10:03:11 PM by Joanne P
Hi Ankit,
We'll have one of our agents reach out to you via a support ticket to assist you directly. Thank you.
May 19, 2021 11:28:45 AM by Goran V
Hi Marcus,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
May 20, 2021 12:26:27 AM by Christopher M
Hi i am having a charge failed on m card and i need to pay a freelancer and my debit card has cash in it but wont go through