Unable to add/use payment method

[hassanwaqar71]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[24c9e9e8]

Hi,

I have added my debit card for paying to my freelancer, I tried to give bonus to freelancer, then i got the notification after 24 hours like you have past due balance of 8 dollar, please update your payment method. And also shown charge failed in billing method page. What do I need to do?

[2591126f]

Have you used this card earlier on upwork? Some debit card work, but most of them fail. You need a credit card in most cases.

[24c9e9e8]

No, this is the first time i am doing, can i do by paypal? I have'nt credit card thats why

[2591126f]

Paypal does not work everywhere. Check with upwork support.
You said you were trying to pay bonus, that means either you earlier had a card( debit/credit) which worked or the freelancer worked even before you had a verified payment method.
If it is former it is possible to add card that worked.
Otherwise you will need to get a new credit/debit card from your bank/financial institution which is acceptable to upwork. I suggest that you have a chat with upwork support to understand it better.

[24c9e9e8]

ok , Actually i tried to pay on same day of work completed, thats why I plan to pay by bonus. Ok let me ask with support Thank you vivek.

[JoanneP]

Hi Shereef,

A member of our customer support team will reach out to you via email to assist you further. If you have any questions, please feel free to post it on the ticket so that the agent can assist you. Thanks!

[24c9e9e8]

Ok joanne, Thank you.

[9109d670]

I have the same issue and i have to pay him urgent now kindly resolve that issue please

[g_vasilevski]

Hi Bilal,

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.

[9109d670]

still on the same issue. Can you please solve my that issue fast

[g_vasilevski]

Hi Bilal,

I apologize about the delay with this. I can see that you already have a ticket with the appropriate team and our team member will update your ticket as soon as possible and assist you further. Thank you.

[d064ede4]

I have the same issue right now. Please assist me

[BojanS]

Hi Konstantin,

We'll have one of our agents reach out to you via support ticket to assist you with your request.

Thank you for reaching out to us. 

[ead0c2ec]

Please help me i cant add a payment method i have 2 weeks with this issue, i tried with verifying paypal, with 2 credit cards, with 2 debit cards and its impossible with anyone. 

[6e0fba91]

Hi. I successfully added a credit card to my billing method but when I tried to pay escrow when hiring, it said “You don't have vaild billing method on file..”. So when I tried to input card info again, it said “You already have this payment method on file..”. And in billing method, it says “Charge failed”. Can you please look into the matter for me?

[BojanS]

Hi Taymullah,

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[ac51276e]

Same issue

[JoanneP]

Hi Ott,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. You can access the ticket here. 

[24c4fd2c]

Me too. Did you fix the issue? It same issue to me.

[ankitstudy88]

I am also getting charge failed error in both of case card and paypal

[JoanneP]

Hi Ankit,

We'll have one of our agents reach out to you via a support ticket to assist you directly. Thank you.

[97cf4807]

I have the same issue

[g_vasilevski]

Hi Marcus,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[thischrismaina]

Hi i am having a charge failed on m card and i need to pay a freelancer and my debit card has cash in it but wont go through

[JoanneP]

Hi Christopher,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[joyglyncel]

I’m not sure if you’re from PH but if you are there’s a workaround using
GCash Virtual American Express Card. You may try checkin that out! Hope
this helps.

[yashkushwah]

I am facing the same issue. I have tried debit card and credit card as well. 

I want to hire the freelancer ASAP

[g_vasilevski]

Hi Yash, 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.

[00d792bc]

Hi,

I'm experiencing the same problem. It says that "charge failed" even though I'm sure that I entered the correct amounts that were taken away from your account. I just want to be verified so I can proceed on hiring and of course get back the fees where it should be.

Hoping for resolution and quick response.

Thank you.

[g_vasilevski]

Hi Rae,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[da850d7f]

Hi,

I have „charge failed” issue, and Im not sure how to verify card, there is no any button like „verify”, should I wait ?

[g_vasilevski]

Hi Sebastian,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[d77eb44c]

Hello, I am having this issue as well with my debit card with 'charge failed' even if I still have amount on that bank accoount. Can Upwork please help me on this?

[JoanneP]

Hi Livy,

Thanks for reaching out. We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Additional note: Livy, could you please confirm if you have another client account because our team checked this account that used in the community, but there is no record of any attempt to add a billing method. You can PM me by clicking on my name. Thank you.

[d0b8b878]

Hi. I successfully added a credit card to my billing method but when I tried to pay escrow when hiring, it said “You don't have a valid billing method on file..”. So when I tried to input card info again, it said “You already have this payment method on file..”. And in the billing method, it says “Charge failed”. Can you please look into the matter for me?

[AleksandarD]

Hi Aleksandra,

I checked, and it seems that you already created a support ticket for the problem you are experiencing, and one of our team members already followed up recently. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, to keep all the information in one place so that our team can assist you more effectively.

Thank you.

[joyglyncel]

Hi! I have the same issue. I successfully added a debit card to my billing method but when I tried to pay escrow when hiring, it said “You don't have vaild billing method on file..”. So when I tried to input card info again, it said “You already have this payment method on file..”. And in billing method, it says “Charge failed”. Can you please look into the matter for me? Thanks!

[g_vasilevski]

Hi Glyncel,

Our team has already reached out to you via ticket with additional information. Feel free to follow up directly there and our team will assist you further. Thank you.

[joyglyncel]

Is it the Paypal-related request? If so, no one has replied to my follow-up yet. If someone can assist me right now, it would be wonderful! My freelancer has been waiting for quite some time already. Thanks much!