Unable to add/use payment method

[#1]

i am not able to pay for jobs with my visa card from Ghana. The final confirm and pay button remains grey and doesnt allow for payment to be made.

any help?

[#2]

Hi I'm having issues as well trying to contact support with the chat bot I am having billing issues every time I try and use over 5 different billing addresses it says can't charge this billing method very frustrating 

[#3]

Hi Jaspah,

I am sorry to hear about the issue with your billing method and your experience dealing with the chatbot. I understand how frustrating this must be for you. I have escalated your community post to a support ticket, and one of our agents will get in touch with you soon to assist you.

[#4]

Hey there,

I'm trying to pay a freelancer that I've hired, but when I go to actually make the payment, Upwork rejects it.

It only happens on my buisiness card, whcih led me to believe it was probably an issue with my bank, but I've contacted them and they seem to think there should be no problem on their end.

My personal card (with another bank) works, but being a business expense, I don't want it going through my personal bank account.

I've tried contacting "support" (generous use of the word) but the AI chat bot sends me round in circles, I have a support request ticket number that I created a week ago and never got any response from.

Can anyone shed some light?
Thanks

[#5]

Hi Tessa,

I can see that you already have an open ticket regarding this issue. One of our agents has updated your ticket and assist you further. 

[#6]

Thanks Joanne, but I've been told that a number of times and nothing has happened.
Can you give me a more precise answer as to when an agent will actually help me fix this?

[#7]

Hello Tessa,

I am stepping in for Joanne. I checked, and it looks like your support ticket has already been forwarded to our assigned team, and it is now being reviewed. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#8]

I had my payment methods declined, however I am using same cards as before.  I tried to contact support in vain. It's a limbo, from bot to articles, to same stupid answer from bot. I need to pas freelancers.

I like upwork, but their support methods need some freelancers to work on.

Can anyone assisst please?

[#9]

Hi Dr Nebil,

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

I've updated my payment info added a new credit card, and paid any balances. This is still giving me errors and I can't unpause a project I need to get back up and running asap.

[#11]

It seems as if my account is suspended, and I can't make a new job post. I've been on UpWork for years, and we've spent over $250K on the platform, but it's a shame that we were unable to resolve this issue due to a lack of customer service.

[#12]

Hi Leonidas,

I'm sorry to learn that you were having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#13]

thanks for coming back, don't you have any direct eamils for customer service?

[#14]

Hello Dr Nebil, 

I am stepping in for Luiggi. You can contact the Upwork Support Team through this page. However, I see here that you have already updated your support ticket. I would like to assure you that we have received your message, and the agent handling your case will respond to you shortly.

[#15]

I do agree on poor customer support. You can't even chat to any human being or even send an email.  It's just  a stupid bot that keeps on asking the same questions in cycle.

Only way is to come to this forum and post and wait.

[#16]

Hello Dr Nebil,

We are continuously striving to enhance our services, and we truly value your feedback. I will share your report with our team for further review. 

Moreover, we strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

[#17]

I have been struggling to pay freelancers since friday ( 4 days ago). 

I found that my bank blocked the cards for a technical issue ( sytem verification they do it oonce every 5years). Anyway , sorted with the bank this morning. Updated my card on upwork. Still upwork is refusing funding the milestones already reached. Nobody contacted me from upwork. Only nice words on this forum. Is anyone on board? 

[#18]

Thank you for following up, Dr Nebil. 

I checked, and it looks like one of our agents already reached out to you directly via a support ticket and shared additional information. You can access your ticket on this page. 

If you need further assistance, I encourage you to follow up with our team directly on your ticket, as they are the ones who can best assist you. 

[#19]

Hello everyone!

I have been trying to release the payment. It marks as Active & Funded, the work was submitted 2 weeks ago and I have been trying to pay since then through different browsers and moments, and still receiving the message "could not approve submission". 

Talking to the bot was not useful.

Thanks for any suggestions.

[#20]

Hello Mathias,

Thank you for sharing the issue you faced when trying to pay your freelancer, and I am truly sorry for your experience dealing with our chatbot. I have escalated your concern to our assigned team, and one of our agents will reach out to you soon to assist. You can access your support ticket here. 

[#21]

Hello, I have encountered such a problem. I hired a Freelancer to complete the task, the payment was successful, the money was withdrawn from the Paypal account, but at the same time the freelancer writes to me that he cannot accept my offer because my account is on hold. There is only a message in the mail about the successful payment. What's going on with my account, I can't see the money on Upwerk, they've evaporated and my account isn't working. Please help me.