Unable to add/use payment method

[#1]

i am not able to pay for jobs with my visa card from Ghana. The final confirm and pay button remains grey and doesnt allow for payment to be made.

any help?

[#2]

I set up my account today, first with a Visa Card and then with a Mastercard.  BOTH times I tried to set up the cards, I was told they were NOT approved.  However, via text messages, we have been charged the full amount on the contract on both cards.  Yet, the person who billed us and whom we want to pay is seeing "pending" on his side of the UPwork platform.  How can we determine which card charge is actually being held to pay the person we want to pay?  Is there a phone number anyplace so that we can determine which credit card to remove from the platform and allow the other card to pay the bill we want to pay?

PLEASE someone help me!

Linda Smith

[#3]

Hello Linda,

I have shared your concern with our team and one of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

[#4]

As far as I know, all is good. I had trouble getting Upwork to accept any
credit cards from me. Then there were charges on both cards, but then those
disappeared, and I finally closed the account. I do not think there are
any more problems to address, but I will you know if we find charges on
those credit cards,, as I finally did a bank to bank transfer.

Thank you anyway and if you don't hear from me there are no problems to
worry about.
Sincerely,

Linda Smith

[#5]

Hi. I am trying to pay my freelancer but my payment methods keep declining. I have tried several methods/cards etc and all continue to decline. I've opened a support ticket but it's been 5 days and I haven't received any help. I just want to pay my bills so my freelancer can continue work for me. 

[#6]

Hi Chris,

I am sorry to hear about the trouble making payments. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#7]

Upwork won't let me pay even though I have tried many times with different cards. I am the cardholder and I can't pay in any way.

When I call the banks that my cards belong to they inform me that the payment is “declined by Upwork”. If it is not resolved today I will look for other services. I can't buy services with money!

[#8]

Hi Yigit,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#9]

I also have a similar issue, I have succesfully paid for a job post but then the payment is not reflecting on upwork.

[#10]

Hi Vincent,

I am sorry to hear about the issue while paying for a job post. I checked your account and can confirm that the transaction was declined. Could you please trying using another billing method? 

- Pradeep

[#11]

If the transaction was declined then meaning my money should be intact. as you can see in the screenshots, upwork took money from my account. Let me attach again for clarity. why would my money disappear then if indeed the transaction was declined? . You need to check this . please  PradeepH.

[#12]

Thank you for sharing this, Vincent. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#13]

where did my money go to? I am worried

[#14]

I made a payment from my SBI card to approve a contract for escrow. The payment got deducted from my bank but Upwork didn't receive it.
If required I can share screenshots.

[#15]

Hi Parul,

I checked, and the transaction was declined. In this case, it would be best to contact your card-issuing bank so that they can investigate the specific decline error. 

[#16]

JoanneP, your platform is full of thieves. this response you are giving seems to be automated. Because the problem cannot be the card, if money is succesfully being deducted from my account. If money was not being deducted it would be another issue. But here, payment is being made succesfully to your platform but not relfecting. so it is clear you people are thieves.

[#17]

When someone tries to add a payment to my account for a milestone they encounter the same error and are unable to complete the transaction. They face recent charge fail error please explain me if anyone facing this error and know about that error.

Thankyou 

[#18]

Hi Renu,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#19]

My account has been blocked and I cannot get anyone to respond from support.  How should I proceed?

[#20]

Hi Mark,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#21]

My account has been frozen. I have tried to change payment methods and still shut off. Need help asap.

[#22]

Hi Zach,

I can see that you have already submitted a support ticket to our team. Please allow them time to review it and update you directly. If you have any questions in the meantime, please feel free to post them on the ticket, and the agent will be happy to assist further. 

[#23]

Hello Upwork Team,

I am currently experiencing some issues with purchasing connects, again.

Three weeks ago, when I created my account, I was unable to buy connects. After reaching out to the Upwork Support team, I was able to purchase connects using my PayPal account. However, I am facing the same issue again. I received the message, "There was a problem charging your billing method. Please enter a new billing method and try again."

Just two weeks ago, I successfully bought connects using the same PayPal account. I would greatly appreciate your assistance in resolving this matter.

Thank you for your help!

Best regards,

Arman

[#24]

Hi Arman,

I'm sorry to hear about the issue you've experienced when trying to purchase Connects. I have shared your post with our support team to check this for you. Rest assured that one of our agents will be reaching out to you to assist. 

[#25]

Hi Team, 

I need to pay a contractor for a project, but the payment fails even with multiple bank cards. I have contacted the bank, and they say all is good from their end and that I would contact Upwork. Please can someone help URGENTLY?

[#26]

I am getting the error message: "Sorry, we couldn't charge the billing method you selected. Please try a different one." I tried different cards, but I still got the same error. The Upwork customer support bot suggestions did not help. Please help urgently, as this is affecting my project with the freelancer.