Unable to add/use payment method

[#1]

i am not able to pay for jobs with my visa card from Ghana. The final confirm and pay button remains grey and doesnt allow for payment to be made.

any help?

[#2]

I'm sorry to hear about the issue you're encountering with updating your credit card information. Here's what you can do to try and resolve this:

1. Double-Check Details: Ensure that all credit card details, especially the billing address, match exactly with what your bank has on file. Sometimes even minor discrepancies can cause an error.

2. Wait and Refresh: Give it a few minutes then refresh your payment methods page to see if the new card appears. Sometimes changes take a moment to reflect due to processing times.

3. Try a Different Browser/Device: Sometimes, technical glitches are specific to a browser or device. Try accessing your account from a different browser or device to see if the problem persists.

4. Contact Upwork Support: Since you're experiencing an error message and the card is not showing up, you will need to escalate this to Upwork's Customer Service team for a resolution. Although direct contact may be challenging, persist through the virtual assistant by requesting "human support" or look for an option to "contact support" or "submit a ticket".

Lastly, document any error messages and communications with your bank, as these may be useful when interacting with customer support for resolving this issue.

[#3]

Hi Joanna,

I see that you've been in contact with our support team via phone and raised a support ticket about your payment concerns. They've also sent an email with more information and further instructions for resolving the issue. You may access your ticket on this page or your email and coordinate with the team if you need assistance; they'll gladly look into that for you.

[#4]

Hi. I attached a different card for billing but everytime I encounter with same issue and there was pop up like there is something wrong from their end that's the reason I can't hire freelancer. and I tried same billing address on my freelancer account to buy connect than purchase was sucessful. Guide me how I can hire a freelancer.

billing card holder name is different from the account created owner 

[#5]

Hi John,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#6]

Hi, I am trying to do payment but payments is being reverted into my bank account. I have tried four different banks including paypal but same issue. the error shows on the screen "Sorry, we couldn't charge the billing method you selected. Please try a different one. " The payment is going through all details are correct > I authorise on my bank but the the error shows and money is being reverted. this is seriously pain. wondering why. i need to pay to freelancer asap so that they can complete my project within timeline.

[#7]

Hi Saba,

I see you've been coordinating with the appropriate team and raised a support ticket about your billing concerns. I'm sorry for the inconvenience of having this error. Please continue communicating with the team through that ticket or your email so that they can assist you more efficiently. You may access your ticket on this page for updates.

[#8]

i was hiring a person and i added my bank details. upwork deducted money from my account but upwork shows error and has no track that i paid for the project.

[#9]

the money was transferred back but i tried again. again upwork has deducted the money and shown error.

[#10]

Hi Maryam,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you to coordinate and assist.

[#11]

So, I've tried two credit cards and it still won't work.  It gets charged to my credit card, then credited, so the information is all in okay.  This seems to be an Upwork problem.  I see a lot of problems with this in other forems that have no solutions.  Do I need to burn incense and wait for the proper moon cycle?  How can I pay my freelancer?

[#12]

Hi Vannessa,

Sorry for any frustration this might've caused you. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#13]

Hello Upwork,

I was trying to pay with my card, but its not working.

Can someone check this issue and let me konw?

Thanks,

Dustin

[#14]

Hi Dustin,

We've escalated your community post to a support ticket. I'm sorry if you're having trouble processing payments. Rest assured that one of our agents will contact you soon to assist.

[#15]

I have hire a freelnacer and she is saying that "Upwork is not allowing me to accept the offer. It is saying that your account is temporarily on hold, once this issue is resolved only then will I be able to accept the offer." Why is this happend?

[#16]

Should be verification needed or payment failed. Some moderator will create support ticket for you here. Keep eye at your tickets. Ask freelancer to wait until resolved.

https://support.upwork.com/hc/en-us/requests

[#17]

Hi Mishit,

Thank you for bringing this to our attention and I'm sorry to hear you are having trouble hiring a freelancer. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18]

Hello, please help. Can't hire someone because of recent charge failed. I'm actually hiring 3 freelancers, hires 2 already. The 3rd one can't proceed because of this problem. I have VISA billing method. Please see the attached screenshot. Hoping to have this fixed ASAP.

Thanks!

[#19]

Hi Ronino,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hi

I am trying to hire on Upwork and so I have a client account. I successfully got my job featured on the Platform. The charge was successful and the job was promoted. 

Now, I want to hire someone for the job I featured. Every card I try is failing. They are ALL my cards and I can verify that they are mine. 

I have raised this to support and the answer I got was below. They basically say "it is unlikely to work". Why is this?  You took my money to feature the job and now stopped me from hiring? 

"Hi Maria,

 
Unfortunately, payments are being blocked due to security reasons and we cannot allow payments to be processed on your payment method.
 
You can try to use a different payment method but it is unlikely that your new payment method will work. 
 
You can also sign up and join the Upwork Marketplace at Upwork.com as an alternate avenue for you to continue to work on your project with your freelancer without running into additional payment issues.
 
We are sorry for the inconvenience.
 
Regards,
 
Upwork Trust & Safety"

[#21]

Hi Maria,

I'm sorry if this caused any confusion. The team assisting you via your ticket just shared an update with more information. Please refer to your ticket and don't hesitate to follow up with the team if you have additional questions. 

[#22]

Whenever I attempt to pay, both PayPal and Card payments go through and get instantly charged-back. I am paying for this using a different name on the card on this account. 

[#23]

Hi Michael,

I see you've contacted our support team and raised a ticket about your billing concerns. Please allow our team time, and you will surely get an update on your ticket here once your case is thoroughly reviewed.

[#24]

I even called my bank in this regard, can u help me, I dont know what to do?

[#25]

Hi Diksha,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#26]

My paypal account is active and in good standing.  I use it frequently on other websites.  There is no issue with the card backing the paypal.  However, Upwork website continues to reject my setting Paypal as my preferred payment method.  I find this frustrating enough that I'm ready to move to another of the freelance providers.  What can Upwork do to fix this issue immediately?

Thank you