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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

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532 REPLIES 532
Pradeep's avatar
Pradeep H Retired Team Member

Hi Stanislav,

 

Thank you for your message. Could you please contact Paypal to check the status of your account? Once the issue is resolved on your Paypal account, you can retry the transaction again.

 

Thank you

Pradeep

Yevhen's avatar
Yevhen D Community Member

Hello!
I cannot transfer money from Upwork balance to Pay Pal account
Can you help me?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Yevhen,

 

I'm sorry to hear you're experiencing trouble withdrawing your funds. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi
Ihor's avatar
Ihor I Community Member

Me too can't get my money by PayPal

Marko's avatar
Marko D Community Member

Hello Bojan, 
Unfotunately i have same issue that Mirza had. When i try to transfer money to paypal i got this email:

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

I checked couple of times and my paypal account and card on it is correct, i am transfering money every week, and now all of a sudden it cannot work.
Can you pleas help me? 
Thank you!

Joanne's avatar
Joanne P Retired Team Member

Hi Marko,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

 

~ Joanne
Upwork
Mariia's avatar
Mariia T Community Member

Good day! I have the same problem
Can you help me?

Joanne's avatar
Joanne P Retired Team Member

Hi Mariia,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Oleksii's avatar
Oleksii V Community Member

Hi, I had the same issue, can you please help me, thanks

Pradeep's avatar
Pradeep H Retired Team Member

Hi Oleksii,

 

Thank you for your message. Could you please contact Paypal support to check your Paypal account status? Once they have resolved any issues with your Paypal account, please try initiating your fund withdrawal again.

 

Thank you

Pradeep

Oksana's avatar
Oksana P Community Member

Hi! I'm having the same problem: Unable to apply funds. Can somebody help me with this, please?

Nelia's avatar
Nelia K Community Member

Hello, Bojan, I have the same issue as Mirza M. I can't withdraw money from Upwork to my PayPal account.  The reason for returned funds: Unable to apply funds.

Bojan's avatar
Bojan S Community Manager

Hi Nelia,

 

One of our agents will reach out to you directly to assist you with this concern.

 

Thank you! 

~ Bojan
Upwork
Olga's avatar
Olga M Community Member

Hi there. I have the same problem with paypal: Unable to apply funds. Pls help!

Bojan's avatar
Bojan S Community Manager

Hi Olga, 

 

One of our agents will reach out to you directly to assist you with this concern.

 

Thank you! 

~ Bojan
Upwork
Vukan's avatar
Vukan S Community Member

Hello, I have the same problem, i would appricate .

Arjay's avatar
Arjay M Retired Team Member

Hi Vukan,

 

I'll have one of our team members reach out to you directly via a support ticket to assist you further with your payment method. Feel free to check here or your email for updates. Thank you!

 

~ Arjay
Upwork
SHAIK MOHAMMED AMA's avatar
SHAIK MOHAMMED AMA H Community Member

I have the same problem as mirza , it is saying unable to apply funds. Could you please help me.

Arjay's avatar
Arjay M Retired Team Member

Hi Mohammed Ama,

 

You may need to add an alternative payment method to your PayPal wallet to add your PayPal account as a payment method on Upwork, as the transaction cannot be completed from our end. Once you've added an alternative payment method, please let us know if the issue continues.
 
To check which payment source failed on your PayPal account, follow these steps:
 
  • Log into your PayPal account and go to "Settings."
  • Go to the "Payments" tab and click "Manage automatic payments."
  • Click on the billing agreement associated with "Upwork Escrow Inc."
  • Scroll to the bottom of the page and check what funding source is your backup.
  • Update the backup source to a valid payment method and re-attempt the payment.
If the transaction fails again, the next step is to contact PayPal directly. Specifically, you'll want to talk to a PayPal Tier 2 agent and ask why your transaction to Upwork was declined.
 
~ Arjay
Upwork
SHAIK MOHAMMED AMA's avatar
SHAIK MOHAMMED AMA H Community Member

I can't able to solve the issue, I tried to add my bank account in upwork even , it is showing inactive even I kept tax document 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Shaik,

 

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.


~ AJ
Upwork
Yaroslav's avatar
Yaroslav S Community Member

I have the same problem.

Andrea's avatar
Andrea G Community Manager

Hi Yaroslav,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Pavel's avatar
Pavel D Community Member

Hello!
I cannot transfer money from Upwork balance to Pay Pal account. I have the same problem as everyone on this post.i've already tried so many times and I guess checked everything but it's still not working.
Can somebody help me please?

Goran's avatar
Goran V Retired Team Member

Hi Pavel,

 

Our team will reach out to you via ticket as well and will assist you further with your withdrawal. Thank you.

~ Goran
Upwork