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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

View solution in original post

532 REPLIES 532
Nikola's avatar
Nikola S Retiring Moderator

Hi Volodymyr,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Alexandr's avatar
Alexandr K Community Member

Hello. My account was blocked without explanation.

I have many questions.
Why is there no possibility of direct contact with the support service? Or if there is, why is it so hard to find?
Why is my account blocked without warning?
It's just some kind of nonsense.😡😡
Nikola's avatar
Nikola S Retiring Moderator

Hi Alexandr,

 

Thank you for reaching out to us. I checked and it looks like there are no limitations on your account. Could you please clarify if you see any notifications on your end? If so could you please share a screenshot from your end so that we can assist you accordingly? 

~ Nikola
Alexandr's avatar
Alexandr K Community Member

Hello. That's right, now there is no sign that the account is blocked. But now I can't withdraw my money to my paypal.

 

I am attaching screenshots of emails sent by your service regarding my withdrawal of funds.

Andrea's avatar
Andrea G Community Manager

Hi Alexandr,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Robert's avatar
Robert A Community Member

Hello everyone, I have the issue with my withdrawal process, after withdrawal from my upwork account to paypal I get the email that it is rejected and the reason is " Unable to apply fund". Can anyone help me?

Serhii's avatar
Serhii P Community Member

Hello. 
A few times i trying to withdraw my founds and always receive this letter: 


Hi Serhii,
We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.
=======================
I added other payment method (Payoner) - it method still not showing trough widrawal form.
Also one day ago i was  create ticket (Request #34718227)  - but still not receive any answer any support for resolve my problem. Sad.

Nikola's avatar
Nikola S Retiring Moderator

Hi Serhii,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

~ Nikola
Samir's avatar
Samir H Community Member

Hello. 
A few times i trying to withdraw my founds with PayPal and always receive this letter: 

 

Hi Samir,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

===============

Returned Withdrawal Fee (ref 684896287 REJECTED)

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Robert,

 

Thank you for reaching out to us. I've shared your report with our team and one of our team members will reach out to you via a support ticket and assist you further.


~ AJ
Upwork
Alexandr's avatar
Alexandr T Community Member

Hello!
I cannot transfer money from Upwork balance to Pay Pal account. I have the same problem as Mirza M.
Can you help me?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Alexandr,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further. 

 

Thank you

Pradeep

Alexandr's avatar
Alexandr T Community Member

Thank you

Olga's avatar
Olga M Community Member

Hi there! I have the ame problem with PayPal: Unable to apply funds.

Pls help!

Hlib's avatar
Hlib C Community Member

Hi everyone,

i have the same problem trying to withdraw my payment.

All the time after attempt, i'm getting the following message to email.

Could anyone help me, please?

 

 

Hi Hlib,
We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.
UPDATE PAYMENT METHOD
Here are additional details about the payment that could not be completed:

Slava's avatar
Slava F Community Member

Hi there.
I'm trying to get my first payment, on PayPal, but the request failed. No additional info. 
Why? What should I do?

Reference ID 469380543

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Viacheslav,

 

Thank you for reaching out to us. I've shared your report with our team and one of our team members will reach out to you via a support ticket and assist you further.


~ AJ
Upwork
Nikola's avatar
Nikola S Retiring Moderator

Hi Hlib,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola
Emad Eldeen's avatar
Emad Eldeen A Community Member

Hi nikola 

I can't withdraw my money through paypal my money returns to the upwork account saying failed to apply funds 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Emad,

 

Thank you for reaching out. It looks like you have already been assisted by our support team, Feel free to update the support ticket should you have further concerns.


~ AJ
Upwork
Artem's avatar
Artem K Community Member

What do I need to do to make transactions work and I can withdraw money? Help!

Avery's avatar
Avery O Community Manager

Hi Artem, 


I looked into this further, and it looks like Paypal rejected the transaction. I'm sorry, but I don't have additional information to share. It would be best to check this directly with Paypal's Customer Support Team so that they can share more details as to why the transaction was rejected.


~ Avery
Vasyl's avatar
Vasyl H Community Member

I am having the exact same issue, I'm unable to transfer to paypal:

Can you help me?

 

The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.
Andrea's avatar
Andrea G Community Manager

Hi Vasyl,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Andrii's avatar
Andrii O Community Member

Hello, friends!! Unfortunatly, Im having the same problem. The payment method was added a month ago. PayPal have all permissions from Upwork (checked them in the settings). I have tried to withdraw manually with "Get Paid" button, and got the same result. Can Moderators help me?

Hi Andrey,
Scheduled payment of $ via PayPal account failed, and the money has been credited back to your Upwork account. Review your payment method information.
In order to ensure minimum disruption to your account, we have placed a pause on your scheduled payments. You can edit your payment method and re-enable your schedule. If you are still having trouble with your payments, contact Upwork Support.