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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

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532 REPLIES 532
Nikola's avatar
Nikola S Retiring Moderator

Hi Salem,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Shaurya's avatar
Shaurya B Community Member

hello andera

I currently have the same issue. I'm trying to transfer to Paypal but it keeps getting rejected. Can you please check this out for me?

thanks

Pradeep's avatar
Pradeep H Retired Team Member

Hi Shaurya,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Shaurya's avatar
Shaurya B Community Member

Hi pradeep,

Again the same problme is coming up, i am not using paypal but the direct local bank method, all my inofrmation is correct and approved but still the payment cant be processed. Its been more than 2 weeks now since i have not got my payment. PLaese look into this.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Shaurya,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. Please feel free to update your ticket so our team can affect you more efficiently. You can access your support tickets here


~ AJ
Upwork
Priya's avatar
Priya S Community Member

Hi Andrea, 

 

I am also having the same issue.

Can you please help?

 

Regards,

Priya

Mahmuod's avatar
Mahmuod A Community Member

I have the same problem. 

Arjay's avatar
Arjay M Retired Team Member

Hi Mahmuod,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~ Arjay
Upwork
Aditya's avatar
Aditya O Community Member

Hi I have same problem as well.

Payment request failed...The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

Can you please help me?

Best Regards 

Aditya

Anton's avatar
Anton S Community Member

Hello Andrea,ok PayPal doesnt work in Ukraine ..what about Payoneer??

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Anton,

 

The availability of payment methods varies by country, and some banks may charge incoming fees additional to those listed above. Your available options will display when you add a payment method. Consider comparing costs and access options in your country before selecting a method.

 

To set up a payment method:

  1. Go to Settings  Get Paid
  2. Choose Add Method
  3. Choose the Set Up button for your chosen method and enter the information
  4. Choose a payment schedule and choose Next

~ AJ
Upwork
Fergus Timklub's avatar
Fergus Timklub B Community Member

Hello, I am having the same exact problem, it is saying "Unable to apply funds" when I try to payout my exisiting balance. 

Muhammadsharif's avatar
Muhammadsharif Z Community Member

Could you also help me with that. I have the same issue while trying to withdraw funds via PayPal 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Muhammadsharif,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Artur's avatar
Artur K Community Member

Everything is fine with my Paypal, but the withdrawal of funds is rejected, please help to solve the problem

Vlada's avatar
Vlada C Community Member

Hi,

It seems that I have the same problem as I get the following message The reason for returned funds: Unable to apply funds.

Please advise on this.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Vlada,

 

Thank you for reaching out to us. Unfortunately, Paypal rejected the transaction and the funds were returned back to your Upwork account. I shared your report with our team and one of our agents will reach out to you as soon as possible via a support ticket to assist you further.


~ AJ
Upwork
Vladyslav's avatar
Vladyslav T Community Member

Hi

I am trying to send my funds to my Paypal account but it gets rejected for an unknown reason. Both Upwork and Paypal accounts are verified. Please help

Vladyslav's avatar
Vladyslav T Community Member

Anyone?

Nikola's avatar
Nikola S Retiring Moderator

Hi Vladyslav,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Maryna's avatar
Maryna H Community Member

Hello!

I have a problem with re-enabling payment method and schedule. I waited 48 hours for it to be reviewed and allowed 3 days for my withdrawal method to become active. But every time I try to get funds, I get a letter stating that i have to update payment method. I did it, but it still doesn't work.

Help me please!

-Maryna

 

Andrea's avatar
Andrea G Community Manager

Hi Maryna,

 

I checked and it looks like you're referring to your PayPal payment method. PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea
Oleksandra's avatar
Oleksandra M Community Member

Hi,

I have the same problem, my payment to PayPal account has been rejected. Can anyone help me?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Oleksandra,

 

Thank you for your message. Please contact Paypal support to check your account status and try initiating the withdrawal after the issue is resolved on your Paypal account.

 

Thank you,

Pradeep

Alladin's avatar
Alladin T Community Member

Hi,

I have the same problem, my payment to PayPal account has been rejected. Can anyone help me?