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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

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532 REPLIES 532
Nikola's avatar
Nikola S Retiring Moderator

Hi Mykola,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page

~ Nikola
Natalia's avatar
Natalia K Community Member

I have the same problem. How to solve it ?

Arjay's avatar
Arjay M Retired Team Member

Hi Natalia,

 

I have escalated your concern and I'll have one of our team members reach out to you directly via a support ticket. You can check here or your email for updates.

In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

 

~ Arjay
Upwork
Pavlo's avatar
Pavlo S Community Member

Hello. I`m from Ukraine. I have paypal account but I cannot to use this on this service. Why is it?

Arjay's avatar
Arjay M Retired Team Member

Hi Pavlo,

 

I have checked your account and I can confirm that you have added your PayPal account as a payment method and it's currently active. Let me know if you need further assistance. Thank you!

 

~ Arjay
Upwork
Pavlo's avatar
Pavlo S Community Member

When I try to get paid I receive error

cba4297f_0-1656157807633.png

 

Arjay's avatar
Arjay M Retired Team Member

Appreciate the response Pavlo,

 

I'll have one of our team members reach out to you directly via a support ticket to assist you with your concern. We seek your patience and utmost understanding while we process your request. You can check here or your email for updates or further assistance.

 

~ Arjay
Upwork
Nataliia's avatar
Nataliia K Community Member

Hello, I have currently the same problem as Pavlo, even though last month I could get paid to PayPal without any problem.

Arjay's avatar
Arjay M Retired Team Member

Hi Nataliia

 

I'll have one of our team members reach out to you directly via a support ticket to assist you with your concern. You can check for updates on your ticket on this page.

 

~ Arjay
Upwork
Nadiia's avatar
Nadiia V Community Member

Hello I have the same problem. I want to withdraw funds to my paypal account and I am getting the same response "unable to apply funds".  

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Nadiia,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Kalokwera's avatar
Kalokwera S Community Member

Hello, I'm having the exact same problem, any help?

Arjay's avatar
Arjay M Retired Team Member

Hi Kalokwera,

 

I'm sorry to hear about this experience. I have escalated your concern to the appropriate team and one of the members will be in touch with you directly via a support ticket. You can check here or your email for updates. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
Ivan's avatar
Ivan D Community Member

Hello
I have the same problem:
"Unable to apply funds".
Can anybody help ?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ivan,

 

Thank you for your message. I am sorry to hear about the issue with fund withdrawal. Could you please contact Paypal support to check the status of your Paypal account and try initiating the fund withdrawal once the issue is resolved by Paypal support?

 

Thank you,

Pradeep

Ivan's avatar
Ivan D Community Member

Hi,

Thanks for the answer.
I asked PayPal suuport about this, this is what i received:

**Edited for Community Guidelines**


If I understnad it right, I can't use PayPal to withdraw funds.
Nikola's avatar
Nikola S Retiring Moderator

Hi Ivan,

 

Thank you for following up. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

Additionally, please know that in general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

~ Nikola
Mykhaylo's avatar
Mykhaylo K Community Member

Hello. I have had PayPal for a very long time. The name and surname were in Ukrainian. I changed the name and surname through the PayPel support to the same ones as for Upwork. But for some reason I can't withdraw my money. Help solve the problem.

Nikola's avatar
Nikola S Retiring Moderator

Hi Mykhaylo,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Mohamed's avatar
Mohamed A Community Member

I have the same issue, could you please help

Arjay's avatar
Arjay M Retired Team Member

Hi Mohammad,

 

I have reached out to the team in charge of your concern and one of our team members will reach out to you directly via a support ticket. You can check here or your email for updates and feel free to communicate if you need further assistance. Thank you!

 

~ Arjay
Upwork
Dmitri's avatar
Dmitri M Community Member

When I want to withdraw funds via Paypal, I get a 'Congratulations' message, but after a minute the funds are returned back to the site, what could be the reason?

 

**Edited for Community Guidelines**

Arjay's avatar
Arjay M Retired Team Member

Hi Dmitri,

 

I'm sorry to hear that you're having difficulties withdrawing your funds. I can see that you've already reached out to the team with your concern and support tickets have been created. Please allow our team time to review your account and kindly expect an update here once it's been sorted out.

 

Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
Myhailo's avatar
Myhailo G Community Member

I can't withdraw money to pay pal. After withdrawing money back to wallet. And near PayPal write Re-inable. What i should do?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Myhailo,

 

Thank you for reaching out to us. Could you please contact Paypal support directly to check your account status? Let us know if the issue persists after they've checked it on their end and we'll assist you further.


~ AJ
Upwork