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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

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532 REPLIES 532
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea
Andrii's avatar
Andrii O Community Member

Hi, Andrea, My probem seems to be solved. Thank you very much😊

Tetiana's avatar
Tetiana K Community Member

Hello, Andrii! How did you solve the problem? I have the same

 

Tosin's avatar
Tosin A Community Member

Hi Andrea G,

I currently have the same issue. I'm trying to transfer to Paypal but it keeps getting rejected. Can you please check this out for me?

Thanks

Nikola's avatar
Nikola S Retiring Moderator

Hi Tosin,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Sergej's avatar
Sergej M Community Member

Having the same Problem, Unable to apply funds, to my paypal account...please help!

Seif's avatar
Seif E Community Member

Hello Andrea,
I have the same problem. Please help

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Seif,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Pavlo's avatar
Pavlo H Community Member

Hi, I have the same issue "Unable to apply funds" from Upwork to PayPal. So there is no way to send money to PayPal if I'm from Ukraine?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Pavlo,

 

I am sorry to hear about your Paypal withdrawal. Could you please contact Paypal support directly to check your account status? Let us know if the issue persists after contacting Paypal and we'll assist you further.


~ AJ
Upwork
Adin's avatar
Adin M Community Member

Hello Andrea I have the same problem "The reason for returned funds: Unable to apply funds".

Can you help me with it?

Nikola's avatar
Nikola S Retiring Moderator

Hi Adin,

 

I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola
Fatimah's avatar
Fatimah I Community Member

Hi. I'm having the same problem as well.

We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.

Could you please assist me? Thank you.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Fatimah,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Youlmez's avatar
Youlmez Y Community Member

Hello Andrea , 

 

I'm working since almost three month now and I could not receive any money on paypal , I'm facing the same issue , could you please help me ? 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Youlmez,

 

Thank you for reaching out to us. Could you please contact Paypal support to check your account status and try again after the issue with your Paypal has been resolved?


~ AJ
Upwork
Youlmez's avatar
Youlmez Y Community Member

Hello Luiggi R , 

 

I'm facing the same issue , vould you please help me ? I'm working since two month now , and I'm not able to transfer my money on paypal and i'm facing the same Error msg . 

 

Could you please help me ? 

 

Thank you very much 

Arjay's avatar
Arjay M Retired Team Member

Hi Youlmez,

 

Arjay here stepping in for Luiggi. I have shared your report with the appropriate team for further review and assistance. One of the members will be reaching out via a support ticket that you can access through this page. For the time being, can you please try contacting Paypal to check on your account status? They may provide you with more details about the error or resolution on how to proceed.

 

~ Arjay
Upwork
Mijan's avatar
Mijan A Community Member

Hello Andrea,
I am having that same problem. I want to "Get paid" my funds to my paypal account and I am getting the response "unable to apply funds".
Please assist.

Khaled's avatar
Khaled A Community Member

Same problem as Mirza M, can you help me, please?

Khaled's avatar
Khaled A Community Member

Hi, everytime I try to withdrawn my funds to Paypal I get this message:
Hi Khaled,
We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.
I would really appreciate your help!

Arjay's avatar
Arjay M Retired Team Member

Hi Khaled,

 

I have shared your report with the appropriate team for further review and assistance. One of the members will be reaching out via a support ticket that you can access through this page. For the time being, can you please try contacting Paypal to check on your account status? They may provide you with more details about the error or resolution on how to proceed.

 

~ Arjay
Upwork
May's avatar
May S Community Member

Hello,

I have the same problem 

Can you help me please

Pradeep's avatar
Pradeep H Retired Team Member

Hi May,

 

Thank you for your message. Could you please contact Paypal support to check the status of your Paypal account and try again once the issue has been resolved?

 

Thank you,

Pradeep

Salem's avatar
Salem F Community Member

Hi!

 

I have the same problem!

 

please if u can help me.