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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

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532 REPLIES 532
Emiene Sonia's avatar
Emiene Sonia A Community Member

Hi,

I am also having the same Upwork to PayPal withdrawal issue “Unable to apply funds”, I need help.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Emiene,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Nayden's avatar
Nayden P Community Member

I have now a similar problem - initiated a withdrawal to PayPal and 26 hours after - still no money. Support is not responding.

PayPal support asked for PayPal transaction ID, which I can't get, because support is being lazy.

Nikola's avatar
Nikola S Retiring Moderator

Hi Nayden,

 

I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Olek's avatar
Olek B Community Member

hello there

i linked my paypal to my upwork account to get paid but when i trying to withdraw i get this message

 

Your payment on 08-May-2023 could not be processed 4:55 AM 

 

please answer ASAP

 thank you

Viktor's avatar
Viktor K Community Member

Hi there. I also have the same error. The reason for returned funds: Unable to apply funds.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Viktor,

 

I'm sorry to hear you're having the same error. Could you please contact your Paypal support to check your Paypal account status and try again? You can also add an alternative payment method from this page.

~ Luiggi
Stanislav's avatar
Stanislav S Community Member

The payment keeps coming back. Why?

Neha's avatar
Neha N Community Member

Through paypal 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Stanislav,

 

As Andrea shared here, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

~ Luiggi
Ahmad's avatar
Ahmad M Community Member

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Ahmed M,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

Can you please help me, 

 

Thank you!

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ahmed,

 

I'm sorry to hear you're having the same error. Could you please contact your Paypal support to check your Paypal account status and try again? You can also add an alternative payment method from this page.

~ Luiggi
Maria's avatar
Maria S Community Member

Hello! I've got the same problem, but my PayPal account is verified

Maria's avatar
Maria S Community Member

Hello! I've got the same problem, but my PayPal account is verified

Nikola's avatar
Nikola S Retiring Moderator

Hi Maria,

 

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Mohamed Mounir's avatar
Mohamed Mounir R Community Member

Hello! I am experiencing the same issue! I would appreciate some help! 

Arjay's avatar
Arjay M Retired Team Member

Hi Mohamed Mounir,

 

I can see that you've been communicating with our support team about the status of your withdrawal transaction via a support ticket. Please continue doing that through that ticket here or in your email so that the team can assist you more efficiently. 

 

~ Arjay
Upwork
Sasha's avatar
Sasha M Community Member

Hello. I can't withdraw my oney to Paypal. The reason for returned funds: Unable to apply funds. Pls help. Thanks in advance.

Eduard's avatar
Eduard V Community Member

Hello. Every time I want to withdraw funds from my personal Upwork account to PayPal, I receive a refusal. When I tried to withdraw funds to Payoneer, then the money was immediately credited to my e-wallet. But I need to withdraw money to PayPal.

 

Can you please help me with this?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Eduard,

 

As Andrea shared here, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

~ Luiggi
Artur's avatar
Artur Y Community Member

Hi, I am getting REJECTED error when withdrawing money from Upwork to PayPal, can you please check my PayPal account and give detailed information what could be the reason?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Artur,

 

As Andrea shared here, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

~ Luiggi
Shehab's avatar
Shehab S Community Member

Hello,

I have a problem with withdrawing funds via PayPal. Every time I try to choose PayPal as a withdrawal method, the payment is rejected and I get this mail

"We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds."

BTW, this is the first time to withdraw my funds using PayPal

Thanks in advance 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Shehab,

 

I'm sorry to hear you're having this error. Could you please contact your PayPal support to check your PayPal account status and try again? You can also add an alternative payment method from this page.

~ Luiggi
Osama's avatar
Osama A Community Member

I have the same problem, I can't withdraw funds to my paypal account, could anyone help please?