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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

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532 REPLIES 532
Osama's avatar
Osama A Community Member

I have been attempting to withdraw funds to my PayPal account so many times and I got sent this Email: The reason for returned funds: Unable to apply funds.

what does that mean and what can I do to successfully withdraw funds?

Joanne's avatar
Joanne P Retired Team Member

Hi Osama,

 

We have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne
Upwork
Ahmed's avatar
Ahmed m Community Member

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

 

Hi Ahmed,
We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ahmed,

 

I'm sorry to hear you're having this error. Could you please contact your PayPal support to check your PayPal account status and try again? You can also add an alternative payment method from this page.

~ Luiggi
Maksym's avatar
Maksym B Community Member

Hello,

Can you guys help me if I can use paypal as withdrwal option in Ukraine?

I would like to create paypal and use it as withdrawl option but some guys say it doesn't work in Ukraine.

 

Thanks,

 

Joanne's avatar
Joanne P Retired Team Member

Hi Maksym,


 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Viktor's avatar
Viktor T Community Member

I have the same question as Maxym. I have a PayPal account and I set it up as a withdrawal method on Upwork so I want to make sure that I can use PayPal as a withdrawal option in Ukraine. Could you please answer me too?

Ronna's avatar
Ronna P Retired Team Member

Hi Victor,

 

Thank you for your message. I have shared your post with our support team to check this further. One of our agents will reach out to you on this support ticket to assist accordingly. 

 

~Ronna
Sara's avatar
Sara E Community Member

Hello! 
can someone please help me with this problem too. 
I have added my PayPal account as a payment method but when I want to transfer the money I get the -The reason for returned funds: Unable to apply funds.- email. 

Joanne's avatar
Joanne P Retired Team Member

Hi Sara,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Illia's avatar
Illia K Community Member

Hi, I have the same problem as follow up, unable to apply funds.
I need assistance. Thanks

Orest's avatar
Orest M Community Member

Trying to withdraw money via paypal. I received the following email, how can I resolve it?

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

Luiggi's avatar
Luiggi R Retiring Moderator

Hello Orest,

 

As Andrea shared here, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

~ Luiggi
Pavlo's avatar
Pavlo I Community Member

I tried to withdraw my earnings to paypal, and I got my paypal payment method disabled and the funds are returned. I re-enabled it and tried again, but I keep facing the same issue. I'm located in Ukraine, I have connected USD cart on my paypal. 

Eugene's avatar
Eugene M Community Member

Hello,
I tried to withdraw my earnings to PayPal, and I got my PayPal payment method disabled and the funds are returned. I re-enabled it and tried again, but I keep facing the same issue.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Eugene,

 

I'm sorry you're having trouble withdrawing your earnings using PayPal. As Andrea shared here, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

~ Luiggi
Abdelkader's avatar
Abdelkader B Community Member

Hello, 

I have the same issue using PayPal to Get Paid ! 

Can someone help !

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Abdelkader,

 

I'm sorry you are having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Tetiana's avatar
Tetiana K Community Member

Hello! I want to withdraw funds from my Upwork account, but there is a problem: The reason for returned funds: Unable to apply funds. Can you help me understand what the problem is? Everything is fine from Pay Pal's side.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Tetiana,

 

As Andrea shared here, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

~ Luiggi
Tetiana's avatar
Tetiana K Community Member

Thank you! 

Nikolai's avatar
Nikolai S Community Member

I have the same issue, could you help me with it? 
"The reason for returned funds: Unable to apply funds.

Bank Account null account ending in null"
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Nikolai,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Osama's avatar
Osama A Community Member

When I transfer money from Upwork to PayPal, it says a successful transaction, and then it returns the money to me and tells me payment field and this message for reason 'the reason for returned funds: Unable to apply funds'.

 

please help me for solving this problem

 

Upwork account: **Edited for community guidelines**
Upwork account: Osama Abo Bakr

 

Paypal account: **Edited for community guidelines**

Paypal account: Osama Abo Bakr

paypal and Upwork have the same email and name and address.
i attached 2 images for email 'Withdraw'

**Edited for community guidelines**

Joanne's avatar
Joanne P Retired Team Member

Hi Osama,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork