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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

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529 REPLIES 529
Aashman's avatar
Aashman V Community Member

Hello!
I cannot transfer money from Upwork balance to Pay Pal account. All the information entered are correct and the payment method is active and verified too. Still it shows this error whenever I try to withdraw that The reason for returned funds: Unable to apply funds. 
Please help me?
It would be great.

Joanne's avatar
Joanne P Moderator

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Tarun's avatar
Tarun K Community Member

Hey, I’ve entered my paypal details correctly but still face the same problem, can you please help me out too ? Thanks.
Joanne's avatar
Joanne P Moderator

Hi Tarun,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Diaa's avatar
Diaa M Community Member

Me too can't get my money by PayPal

Andrea's avatar
Andrea G Community Manager

Hi Diaa,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

~Andrea
Chris's avatar
Chris J Community Member

Hello I have the similar problem.

I want to withdraw funds to my paypal account and I am getting the same response "unable to apply funds".

PS- this is my first time using PayPal to withdraw funds.

Could you help me ?
Joanne's avatar
Joanne P Moderator

Hi Chris,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Benlahcene's avatar
Benlahcene B Community Member

Hello Nikolas, 

I have the same issue 'unable to apply funds', I didn't find from where to create a support ticket, can you help me out with this or send me a link please.

 

Have a nice day!

Aleksandar's avatar
Aleksandar D Community Manager

Hi Benzara,

 

To request help, you can click the question mark icon (see screenshot) located at the bottom right corner of this page and provide information about your account type as well as the issue you need help with. *Note: you must be logged in to see this option. If you don't receive the information you're looking for, you can click the "thumbs down" button and you'll see more support options.

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Aabid's avatar
Aabid S Community Member

HI AM ALSO GETTING THE SAME ERROR UNABLE TO APPLY FUNDS WHENEVER I TRY USING PAYPAL TO WITHDRAW FUNDS

Aleksandar's avatar
Aleksandar D Community Manager

Hi Aabid,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Hossein's avatar
Hossein T Community Member

Hi 

I have tried to transfer to my PayPal account but the attempt failed and the amount is refunded. 

Would you please help me to solve this problem. 

 

Thanks 

Hossein

Nikola's avatar
Nikola S Moderator

Hi Hossein,

 

I shared your report with our team and one of our agents will reach out to you directly via a support ticket as soon as possible to assist you further. You will be able to access your ticket on this page.

 

~ Nikola
Romaissa's avatar
Romaissa K Community Member

I cannot transfer money from Upwork balance to Pay Pal account.The reason for returned funds: Unable to apply funds.

 

 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Romaissa,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Iliazbek's avatar
Iliazbek T Community Member

same here. cant send my money to my paypal. same error email. 

Bojan's avatar
Bojan S Community Manager

Hi Iliazbek,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Tawanda's avatar
Tawanda T Community Member

Hey

Went through the solutions given to this problem. I have the same problem as Mirza M.
Can you help me?

Denys's avatar
Denys Z Community Member

Hi, Nikola S

I have the same problem. I'm Ukrainian

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Denys,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.


~ AJ
Upwork
Kwizera's avatar
Kwizera E Community Member

Hi I have exactly the same issue as Mizra, I have raised a support ticket already. Really need some help.

 

Thanks

Aleksandar's avatar
Aleksandar D Community Manager

Hi Kwizera,

 

I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
Upwork
Aman's avatar
Aman B Community Member

Hey, I am unable to withdraw money to my paypal account. Can you help me?
Aleksandar's avatar
Aleksandar D Community Manager

Hi Aman,

 

One of our team members already reached out to you directly via this support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
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