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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

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532 REPLIES 532
Daniel's avatar
Daniel S Community Member

I can not get paid through PayPal
Please help me to solve this problem.
Thank you
Maria's avatar
Maria T Community Member


Daniel S wrote:
I can not get paid through PayPal
Please help me to solve this problem.
Thank you

I may be confused, but shouldn't you check your portfolio?

Alaa's avatar
Alaa A Community Member

I have the same issue
Ahmed Farouk's avatar
Ahmed Farouk Y Community Member

Hi, I have the same problem as follow up, unable to apply funds.
can you help. Thanks

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ahmed and Alaa,

 

I'm sorry to hear you're both having the same problem. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Hussein's avatar
Hussein A Community Member

I have the same issue too every time I get the same email

Hi Hussein,
We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.
Aleksandar's avatar
Aleksandar D Community Manager

Hi Hussein,

 

I see that you already reached out to our support team so I'll follow up with the team handling your case and you can expect an update very soon.

 

Thank you.

~ Aleksandar
Upwork
Mohammed's avatar
Mohammed A Community Member

I am facing the same problem, can someone help me out?

Goran's avatar
Goran V Retired Team Member

Hi Mohammed,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.

~ Goran
Upwork
Brittany's avatar
Brittany F Community Member

I am having this same issue. It has happened twice and my card details are correct. The issue is 100% with your system. You decline the transfer, remove payment details, and then I have to re-add it and wait another THREE days to make another withdrawal request. You need to fix this issue as it seems to be an all-too-common one. 

 

"The reason for returned funds: Unable to apply funds."

Brittany's avatar
Brittany F Community Member

I have tried withdrawing funds twice now and both times, I have gotten this message:

 

The reason for returned funds: Unable to apply funds.

 

My card information is 100% correct, and I have tried TWO different cards. The issue here is your system. I make a withdrawal, your system declines it, removes my card, and then I have to re-add it and wait THREE days to make another request. Please advise on getting this issue fixed TODAY. I have seen far too many users experience this issue, which significantly lowers my confidence in this platform.

Bojan's avatar
Bojan S Community Manager

Hi Brittany,

 

We’ll have one of our agents reach out to you via a support ticket to look into your concern and assist you accordingly.

 

Thank you! 

~ Bojan
Upwork
Abdullah's avatar
Abdullah B Community Member

Hi Bojan, I'm having the same problem for 3 days now and I still can't withdraw my funds.

Goran's avatar
Goran V Retired Team Member

Hi Abdullah,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.

~ Goran
Upwork
Ahmed's avatar
Ahmed S Community Member

I have the same problem as the OP. Please help!!

Andrea's avatar
Andrea G Community Manager

Hi Ahmed,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Sampath's avatar
Sampath G Community Member

Hello .. i have same problem .. can you help me..?

The reason for returned funds: Unable to apply funds.

Andrea's avatar
Andrea G Community Manager

Hi Sampath,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Alina's avatar
Alina K Community Member

I have the same problem, please help

Andrea's avatar
Andrea G Community Manager

Hi Alina,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Lejla's avatar
Lejla R Community Member

I have the same problem.
Payment request failed...The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

Can you please help me?

Nikola's avatar
Nikola S Retiring Moderator

Hi Lejla,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Stanislav's avatar
Stanislav H Community Member

Hi, I am having the same problem

I am trying to withdraw funds to PayPal account, but get the transfer is rejected somewhy The reason for returned funds: Unable to apply funds. As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments. 

 

Please help

Stanislav's avatar
Stanislav H Community Member

I have the same problem - Unable to apply funds. Could you please help ?

Stanislav's avatar
Stanislav H Community Member

I am having the same problem - 

The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.