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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

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532 REPLIES 532
Kavsar's avatar
Kavsar H Community Member

I have the same issue

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Kavsar,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Dmytro's avatar
Dmytro S Community Member

I cannot withdraw my funds through paypal for some reason, i recieve an email saying the reason for returned funds: Unable to apply funds.

Did anyone have the same issue? How does one fix it? Ando the method disables itself after a fail.

Goran's avatar
Goran V Retired Team Member

Hi Dmytro,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.

~ Goran
Upwork
Jonis's avatar
Jonis Q Community Member

Hello, 

I am having the same problem. Were you able to solve this? 

Thank you

Dmytro's avatar
Dmytro S Community Member

I had to message Paypal support. Apparently it doesn't do transitions in my country (Ukraine) so that was the problem. Not sure if that helps you.

Abhimanyu's avatar
Abhimanyu Y Community Member

Hi am having problem withdrawing funds from my bank account and paypal. The reason given by both is unable to apply funds. I have checked and cross-checked with the bank but found no reason from their end. Please help!

Goran's avatar
Goran V Retired Team Member

Hi Abhimanyu,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.

~ Goran
Upwork
Christynette's avatar
Christynette N Community Member

Hello, 

I have the same payment issue. Email said: Unable to apply funds. Appreciate your assistance.

Thanks.

-Christy

Aleksandar's avatar
Aleksandar D Community Manager

Hi Christy,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
TIENDUMA's avatar
TIENDUMA B Community Member

Please I am having same issue. Unable to apply funds when withdrawing with paypal . What should I do please?
Goran's avatar
Goran V Retired Team Member

Hi Tienduma,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.

~ Goran
Upwork
Serhii's avatar
Serhii K Community Member

I have the same issue, Can someone help?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Serhii,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you

Pradeep

Oleksandr's avatar
Oleksandr B Community Member

Did the support help you with the issue? I have the same problem, can not get paid using PayPal.

Avery's avatar
Avery O Community Manager

Hi Oleksandr, 

I have asked for the help of the Customer Support Team with your concern. They will reach out to you directly through an email support ticket to assist you further.


~ Avery
TIENDUMA's avatar
TIENDUMA B Community Member

Not really, I finally changed my method of payment
Oksana's avatar
Oksana P Community Member

I have the same problem. Can someone help me with that?

Nikola's avatar
Nikola S Retiring Moderator

Hi Oksana,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Andrii's avatar
Andrii H Community Member

Hello Nikola. I have the same problem. Can someone help me with that too?

Nikola's avatar
Nikola S Retiring Moderator

Hi Andrii,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing with PayPal withdrawals. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola
Amela's avatar
Amela M Community Member

Hello,

I have problem with withdrawing money on my PayPal account. Everytime I try to do it I recieve this email:

Hi Amela,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

UPDATE PAYMENT METHOD

 

I checked and my e-mail adress is the same on UpWork and Paypal, so I don't know what to do. Can you please help me?

Best regards,
Amela

Goran's avatar
Goran V Retired Team Member

Hi Amela,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.

~ Goran
Upwork
Dennis's avatar
Dennis R Community Member

I am having the exact same issue, I'm unable to transfer to paypal:

 

The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.
Joanne's avatar
Joanne P Retired Team Member

Hi Dennis,

 

I have escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork