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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

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532 REPLIES 532
Andrii's avatar
Andrii L Community Member

Hello Upwork,

 

I have the same trouble with Paypal:

We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.

Please help

 

Regards,

Andrii Lysyi

Goran's avatar
Goran V Retired Team Member

Hi Andrii,

 

Our team will reach out to you via ticket as well and will assist you further with your payment method. Thank you.

~ Goran
Upwork
Natalija's avatar
Natalija P Community Member

Hi Goran,

 

I have the same problem.
Payment request failed...The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

Can you please help me?

 

Best regards,

Natalija

Andrea's avatar
Andrea G Community Manager

Hi Natalija,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Viktor's avatar
Viktor K Community Member

Hello, please help me too, I have same problem with withdrawing.

The reason for returned funds: Unable to apply funds.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Victor,

 

Thank you for your message. I see that y6ou have already added a new payment method already on your Upwork account and the same will be active from 03/11/2022. Feel free to message us if you need further assistance.

 

Thank you.

Pradeep

Vladyslava's avatar
Vladyslava P Community Member

Hi! I have the same issue. Can you help me, please?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Vladyslava,

 

Thank you for your message. I see that you have already initiated a ticket for the same inquiry. One of our team members will reach out to you via ticket as soon as possible to assist you further. Meanwhile, you may contact Paypal directly to check the status of your Paypal account.

 

Thank you

Pradeep

Artem's avatar
Artem H Community Member

i also have this problem, can u help me please?

Pradeep's avatar
Pradeep H Retired Team Member

Hello Artem,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Sara Kristina's avatar
Sara Kristina K Community Member

The same thing is happening to me with all my payment methods and I haven’t been paid for the last 6 months of work because of it. The Upwork team did not address my questions that my payment info hasn’t changed. Any luck?
Joanne's avatar
Joanne P Retired Team Member

Hi Sara Kristina,

 

I just checked, and see that you have already updated your open ticket regarding this issue. One of our agents will update your ticket to assist you further. 

~ Joanne
Upwork
Ummul Khair's avatar
Ummul Khair A Community Member

Hi, I have the same issue. Can you help me resolve it? I received this email from upwork

 

Hi, We attempted to process your recent payment request but unfortunately it failed. The reason for returned funds: Unable to apply funds. As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

Bojan's avatar
Bojan S Community Manager

Hi Ummul Khair,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Gondze's avatar
Gondze B Community Member

Hi guys!

Having the same issue here. New freelancer to the site. Please help!

Goran's avatar
Goran V Retired Team Member

Hi Gondze,

 

I checked your account and I can see that you have already reached out to our team via ticket. Our team will update your ticket as soon as possible and will assist you further directly there. Thank you.

~ Goran
Upwork
Kareem's avatar
Kareem B Community Member

I am having the exact same issue, I'm unable to transfer to PayPal

Pradeep's avatar
Pradeep H Retired Team Member

Hello Kareem,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you

Pradeep

Shimaa's avatar
Shimaa M Community Member

I have the same problem and i don't know how to fix it

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Shimaa,

 

I'm sorry to hear you're also experiencing this. We'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.

~ Luiggi
Abubakar's avatar
Abubakar A Community Member

I have the same problem.
Payment request failed...The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

Can you please help me?

Andrea's avatar
Andrea G Community Manager

Hi Abubakar,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Amita's avatar
Amita S Community Member

I am also getting same issue, can someone help me? it is too urgent.

We attempted to process your recent payment request but unfortunately it failed. 

The reason for returned funds: Unable to apply funds. 

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

Amita's avatar
Amita S Community Member

I am also getting same issue, can someone help me? it is too urgent.

We attempted to process your recent payment request but unfortunately it failed. 

The reason for returned funds: Unable to apply funds. 

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Amita,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you

Pradeep