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» Forums » Support » Unable to apply funds. Paypal.
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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

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529 REPLIES 529
Serhii's avatar
Serhii S Community Member

It already rejected two times (today and yesterday).

 

After rejection all funds were restored. However, I would be happy to have my funds on Paypal account.

Pradeep's avatar
Pradeep H Moderator

Hi Serhii,

 

I am sorry to hear about the trouble experienced while withdrawing your funds. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Viacheslav's avatar
Viacheslav S Community Member

Hello

I am going to withdrawal my banalce to my Paypal.

To add withdrawal method (Paypal) was done successfully.

But if I try to get paid using Paypal, that transaction is rejected.

What is reason ? 

Paypal owner name is same with Upwork owner name.

And I have already been using this Paypal as deposit method in this account.

Please help me to withdrawal successfully.

This is my first withdrawal.

 

Ronna's avatar
Ronna P Moderator

Hi Viacheslav,

 

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you to assist you further.

 

~Ronna
Viacheslav's avatar
Viacheslav S Community Member

Thanks for your reply, Ronna.

This is very urgent to me.

I opened ticket as your guide

Please help me to resolve this problem.

Thanks again.

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