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aa8580a6
Community Member

Unable to change billing information

Hi. Everytime I try to change billin information I get the below pop up: 

aa8580a6_0-1701175779524.png

 

I have followed all prompts as instructed - cleared cache, logged out, logged in. Everything I was told to do, I end up with this pop up. 

 

I am wanting to hire someone via upwork but cannot as I need to update billing information for make payments. 

1 REPLY 1
LuiggiR
Moderator
Moderator

Hi Kaylin,

 

That's happening because you don't have the necessary permissions to access the company's billing page. The company owner will need to set the permissions properly so that you can access it. Please visit this article for more information on how they can set the permissions. 

~ Luiggi
Upwork
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