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Community Member

Unable to click Approve a contract

1. Checkmark to Terms

2. Click Approve a contract

3. Website showing spinning circle 

4. Website reverts to Step 1, which display an already checkmarked Terms; no error message



5. Click Approve a contract

6. Website showing spinning circle 

7. Website reverts to already checkmarked to Terms... 

I cleared all cache and cookies on 2 browsers;

Switched between Edge and Chrome;

Multiple attemps still produce same results.

Already, inputted payment method and verified tax information for company, prior to attempting to Approve.

Plese help on next step.


Thank you



Hi Heiju,


Thank you for sharing these details with us and sorry to hear you're having trouble initiating a contract. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi
Community Member

I am having the exact same issue

Hi Justin,


I am sorry to hear about the issue with accepting a contract. Could you please confirm if you have followed the troubleshooting steps listed in the original message? If not, please clearing Cookies and Cache on your browser. You can also try using a different browser. Feel free to message us if problems persist.


Thank you,


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