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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111
Chamara's avatar
Chamara B Community Member

hi Team.. im too having the same issue,  i have no active proposals on my agency but still triggering me an error stating there is active proposals while trying to close the agency. immidiate help on this hoghly approciate

Joanne's avatar
Joanne P Moderator

Hi Chamara,

 

As requested, your agency account has been closed. 

~ Joanne
Upwork
Paulina's avatar
Paulina R Community Member

I am having the same issue, have done everything requested, but when I click on closing it asks me to contact customer service, but I cannot contact customer service

 

Andrea's avatar
Andrea G Community Manager

Hi Paulina,

 

Your Agency has been closed as per your request.

 

~Andrea
Muhammad's avatar
Muhammad I Community Member

hi

plz check my freelancing account. I mistakenly click on close but due to some restriction it not closed. I do not want to close it . I am a freelancer and want to work on it. plz check is it proper working.

Muhammad's avatar
Muhammad I Community Member

hi i want to close my agency account because i haven't now much team. But in future I will create and grow. Now, I want to work on my freelancer account only. make sure it proper working. 

Nikola's avatar
Nikola S Moderator

Hi Muhammad,

 

Thank you for reaching out to us. Your agency account has been closed as per your request.

 

~ Nikola
Parth's avatar
Parth G Community Member

Hi Team.. I'm too having the same issue, 

Devi Phaneendra's avatar
Devi Phaneendra K Community Member

Hello Valeria, 

 

I have created an agency account by mistake, All the contracts associated with my freelancer profile are now moved to my agency login. Which I don't want to happen. If I am trying to close the agency account it is showing the below error. I am worried that all my contracts will be closed

kphaneendra_0-1640009971287.png

 

. Please help me

Andrea's avatar
Andrea G Community Manager

Hi Phaneendra,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Miss's avatar
Miss R Community Member

I am also not able to close my agency. I accidentally created this. Please help me.

Andrea's avatar
Andrea G Community Manager

Hi Miss,

 

I checked and our team has already closed your Agency. If you're still able to see your Agency please reply directly to your support ticket here so our team can check and assist you.

 

~Andrea
Garnell's avatar
Garnell G Community Member

Hi Valeria,

 

I am having the same issue as well, I realized that I am unable to use my connects due to the agency account and would like to close it, there are no active or achieved proposals pending.

 

Regards

Joanne's avatar
Joanne P Moderator

Hi Garnell,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Melih's avatar
Melih B Community Member

Hey, I want to close my agency's account. I closed all the open proposal and I remove everyone from the roster but It still gives an error of open proposals. Could you please help me on that error?

Valeria's avatar
Valeria K Community Member

Hi Melih,

 

Could you please try again? Let me know if you still get the error.

~ Valeria
Upwork
Melih's avatar
Melih B Community Member

Hi Valeria,

 

Now It gave that error: 

 

"In order to close this company please address the following:

Company has active candidacies on its behalf"

But I am the only one in the agency.

 

Thanks

Nicholas's avatar
Nicholas L Community Member

This UpWork site is **Edited for Community Guidelines** It won't let me close my agency either. They do anything they can to ensure they keep sucking money from you.

 

I have no proposals open or anything and this fraudulent site still won't let me close my account. 

Nicholas's avatar
Nicholas L Community Member

Website claims to be a place where you can write software, but they can't even make a basic website function properly. I have continous problems on this website with functionality and the worst load times.

 

This is just one of many issues I constantly face when using this absolutely terrible website. 

Valeria's avatar
Valeria K Community Member

Melih and Nicholas,

 

The team will assist you with closing your agency accounts directly.

 

Thanks.

~ Valeria
Upwork
Chintan's avatar
Chintan M Community Member

can you please help to close my agency account.

i am getting same issue

Bojan's avatar
Bojan S Community Manager

Hi Chintan,

 

Your agency account has been closed as per your request.

 

Thank you! 

~ Bojan
Upwork
Vladimir's avatar
Vladimir C Community Member

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

Can somebody help me. 

 

Thanks. 

Valeria's avatar
Valeria K Community Member

Vladimir,

 

It looks like you still have proposals that were submitted through the agency. One submitted just a few minutes ago. You'll need to withdraw any proposals submitted through the agency in order to be able to close it.

~ Valeria
Upwork
Anil's avatar
Anil K Community Member

I am facing same issue even i have closed all proposals.

  • Close all open proposals associated with the company

Could you please help me to close my company.

 

thanks in advace.

Anil

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