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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111
Mahayogi's avatar
Mahayogi L Community Member

I do not find my agency anymore. Hope it worked now.

 

Thank you very much

Benjamin's avatar
Benjamin V Community Member

Hi, can anybody help. I am experiencing the same problem. I am trying to close my agency but every time I click on the link to close it, I get a notification that says that there must not be any open proposals. I've checked several times but our agency does not have any active proposals.

Valeria's avatar
Valeria K Community Member

Hi Benjamin,

 

Could you please try closing the agency again and let me know if it still doesn't work?

~ Valeria
Upwork
Dhansingh's avatar
Dhansingh R Community Member

i am trying to close agency but i got same issue and not close my agency?

Avery's avatar
Avery O Community Manager

Hi Dhansingh,

 

Could you please make sure that the proposals in your Archived proposals page have been withdrawn? Once you've done this, please try closing your agency. 


~ Avery
Dipen's avatar
Dipen M Community Member

I am facing same issue, can not close my agency. Can you please help?

Nina's avatar
Nina K Community Member

Hi Dipem,

Your agency profile is now closed.

~Nina
Dmitry's avatar
Dmitry B Community Member

I'm facing the same issue, can somebody help?

Goran's avatar
Goran V Retired Team Member

Hi Dmitry,

Please check your archived page as well and withdraw all of your archived proposals/interviews, then you will be able to close your agency. Thank you!

~ Goran
Upwork
Dmitry's avatar
Dmitry B Community Member

Hi Goran,

 

I dont see any proposal/interview (active or archived), which I could withdraw.

 

However, I get the following message when trying to close agency:

 

"Close all open proposals associated with the company"

Goran's avatar
Goran V Retired Team Member

Hi Dmitry,

 

Our team closed your agency from our end. If you need further help let me know. Thank you!

~ Goran
Upwork
Sahil Kumar's avatar
Sahil Kumar M Community Member

 I am unable to close my agency, strange error is showing 

Nikola's avatar
Nikola S Moderator

Hi Sahil,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Pavlo's avatar
Pavlo P Community Member

Please close my agency too

Alexander's avatar
Alexander I Community Member

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

Valeria's avatar
Valeria K Community Member

Hi Alexander,

 

Could you please try closing your agency once again? Let me know if it still doesn't work.

~ Valeria
Upwork
Oleksii's avatar
Oleksii M Community Member

Hi i can't close my Agency account. I need to close agency account only.

Goran's avatar
Goran V Retired Team Member

Hi Oleksii,

 

Your agency profile is now closed.

~ Goran
Upwork
Christian's avatar
Christian F Community Member

hello I have the same issue. please can you close mine as well?(the agency only) I see no proposals whatsoever left.

Riri's avatar
Riri A Community Member

Hi Christian,

 

The agency has been closed as you requested. Let me know if there's anything else. 

~ Riri
Andrei's avatar
Andrei S Community Member

Hello Valeria,
the same issue I've faced too - 

  • Close all open proposals associated with the company

Could you please close my Agency?

 

 

Pratima's avatar
Pratima S Community Member

Hello,

I would like to close my account because I will no longer be using it. However, Upwork says I still have open proposals, which I don't and won't let me close my account.

Please help!

Thank you,
Pratima

Nina's avatar
Nina K Community Member

Hi Pratima,

Please also check your archived proposals and withdraw any proposals there as well so that you can close your account.

~Nina
Umesh's avatar
Umesh G Community Member

Same Issue for me..

Nina's avatar
Nina K Community Member

Hi Umesh,

We've closed your agency from our end.

~Nina
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