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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

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1,111 REPLIES 1,111
Mita's avatar
Mita P Community Member

How to hide or delete the agency account 

Vladimir's avatar
Vladimir G Community Manager

Hi Mita,

 

An agency profile can be only closed and not deleted. Since it appears you don't have any open, active, or pending activity or team members, you can proceed with closing your agency by going to your agency profile > Settings > Company Info > clicking the Close my company link.

 

You can find more information in this Help article.

~ Vladimir
Upwork
Rakesh's avatar
Rakesh K Community Member

Hello,

 

 

I am facing same issue, I do not have any open proposal. But it still saying close your open contracts or proposal when i try to close my agency. Pleasse help me.

 

Thanks

Vladimir's avatar
Vladimir G Community Manager

Hi Rakesh,

 

I went through your proposals and pm'ed you the one you need to address in order to close your Agency profile.

~ Vladimir
Upwork
Dat's avatar
Dat T Community Member

Hi Vladimir,

 

Can you check if I can close my agency profile now? I have withdraw all proposals but it got this error when I was trying that.

 


Close all open proposals associated with the company

 

Thanks,

 

Dat

Md Nazmul Alam's avatar
Md Nazmul Alam B Community Member

Hello Vladimir,

 

I have a question. If I close my agency, is the chagne permanent? I mean, can I later re-open it and retain all the work histories and ratings/reviews?

 

Thanks

Nazmul

Vladimir's avatar
Vladimir G Community Manager

Hi Nazmul,

 

If you close your Agency profile, you can request to reopen it later and have previous contracts and feedback displayed on its profile.

~ Vladimir
Upwork
Sukhmander Deep's avatar
Sukhmander Deep S Community Member

Hi Vladimir,

 

I also want to perfom same action. I just want to close agency associated with my account. So that i can serve to upwork client only as freelancer. 

 

Please advise.

Thank you

Dmitriy's avatar
Dmitriy P Community Member

Please close my agency. I and my employee do not have open offers!

Valeria's avatar
Valeria K Community Member

Hi Dmitriy,

 

Could you please try closing the agency via your Settings again? Let me know if you are still getting the error about active candidacies when trying to close it.

~ Valeria
Upwork
Dmitriy's avatar
Dmitriy P Community Member

He writes that this girl has open offers, and I can not remove her from the agency. She has no active offers.

 
 
**Edited for Community Guidelines**
Valeria's avatar
Valeria K Community Member

Sorry about that, Dmitriy. We'll have the agency closed for you then.

~ Valeria
Upwork
Dirk's avatar
Dirk V Community Member

Can you please help me close my agency account?

Dirk's avatar
Dirk V Community Member

Can you please help me close my agency account?

 

I closed/withdrew all proposals on my agency account but still getting this error message: "Close all open proposals associated with the company".

 

Can you please help me?

 

Michael's avatar
Michael A Community Member

I want to close my agency, but it keep son saying that I have to close an open proposal. When I went to that proposal, it shows that I didn't apply to it. So, I'm not sure how I can do it. Thanks

Valeria's avatar
Valeria K Community Member

Hi Michael,

 

Please, switch to your agency account, go to Find Work> Proposals and withdraw the two proposals that are still showing as active on that page. Please, let us know if you run into any issues closing your agency after that. 

~ Valeria
Upwork
Rahul's avatar
Rahul K Community Member

I have same question clouse agency account, After close agency account and not effect freelancher account

Bojan's avatar
Bojan S Community Manager

Hi Rahul,

 

Could you please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Upwork
Mustafa's avatar
Mustafa B Community Member

I want to delete my agency **Edited for Community Guidelines** 

Goran's avatar
Goran V Retired Team Member

Hi Mustafa,

 

Please close your proposals under your agency and our team will close your agency profile. Thank you.

~ Goran
Upwork
Rona's avatar
Rona R Community Member

I have the same problem. I don't have pending proposals and cannot close the agency acount

Avery's avatar
Avery O Community Manager

Hi Rona, 

Could you please try unarchiving the proposals that were archived, and withdraw your proposal. Let me know if you were able to leave the agency afterwards.


~ Avery
Goran's avatar
Goran V Retired Team Member

Hi Dirk,

Please check under archived and if you have any proposals withdraw them as well, try to close the account again and if you still have the same text on your end let me know.

~ Goran
Upwork
Semyon's avatar
Semyon P Community Member

Can you please help me close my agency account?