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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111
Mudassir's avatar
Mudassir A Community Member

Hi no purposal is active. still showing same issue

Haider's avatar
Haider K Community Member

I am having the same issue. All my proposals have been withdrawn however I am still getting the same error message when I try to close it. Please assist. Thank you.

Goran's avatar
Goran V Retired Team Member

Hi Haider,

 

Your agency is now closed, thank you.

~ Goran
Upwork
Florin's avatar
Florin M Community Member

Hello,

 

I would also like to close my agency but I get the same error message. I don't have any active contracts or proposals.

 

Thank you,

Florin

Bojan's avatar
Bojan S Community Manager

Hi Florin,

 

Thank you for reaching out to us. Your Agency part of the account was closed.

~ Bojan
Upwork
Omar's avatar
Omar R Community Member

Hi,

 

I am having the same issue. All the proposals are already withdrawn but still getting this message to Close all open proposals.

 

Kindly have a look as I want to close my agency today.

 

Kind Regards

Aleksandar's avatar
Aleksandar D Community Manager

Hi Omar,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
basit's avatar
basit a Community Member

Upwork,

 

This is absolutely crazy.

 

  • Close all open proposals associated with the company

I don't have any proposals. Why am I getting this message??

 

Can you please close all agencies related to my account and close my client account as well.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Basit,

 

Thanks for reaching out to us. Your agencies and the Client's accounts are now closed. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
Alexander's avatar
Alexander Z Community Member

Please close mine agency. "**Edited for Community Guidelines**"

Goran's avatar
Goran V Retired Team Member

Hi Alexander,

 

Your agency is now closed, thank you.

~ Goran
Upwork
Andrey's avatar
Andrey G Community Member

I am having the same issue "Close all open proposals associated with the company ". All my proposals have been withdrawn however I am still getting the same error message when I try to close it. Please assist.

Thank you.

Bojan's avatar
Bojan S Community Manager

Hi Andrey,

 

Your Agency part of the account was closed as per your request, thank you for reaching out to us!

~ Bojan
Upwork
Viktor's avatar
Viktor H Community Member

Hi,

I've tried to close my Agency but run into same problem ('Close all open proposals associated with the company' error message). And there is no ongoing/open proposals, checked few times.

I would be grateful if somebody from Upwork team could help me to close Agency (only agency acc, but stay as freelancer).

Thanks,

Bojan's avatar
Bojan S Community Manager

Your Agency part of the account was closed, Viktor. Thank you for reaching out to us! 

~ Bojan
Upwork
Rodrigo's avatar
Rodrigo E Community Member

Dear support, Can you remove my agency?

I'm not able to close it.

This is the message that I'm getting.

"Close all open proporsals associated with the company".

Bojan's avatar
Bojan S Community Manager

Hi Rodrigo,

 

Thank you for reaching out to us! Your Agency account was closed as per your request.

~ Bojan
Upwork
Ihor's avatar
Ihor B Community Member

dear support close my agency

Goran's avatar
Goran V Retired Team Member

Hi Ihor,

 

Your agency is now closed, thank you.

~ Goran
Upwork
GEORGIOS's avatar
GEORGIOS T Community Member

Dear Support Team,

 

I have the same problem, although I have closed all open contracts. Please help me to close my agency.

 

Thanks

Bojan's avatar
Bojan S Community Manager

Hi GEORGIOS,

 

Your agency part of the account was closed as per your request, thank you! 

~ Bojan
Upwork
Vijay Anand's avatar
Vijay Anand G Community Member

I would like to close my agency profile which I am not able to close. Please help me.

Joanne's avatar
Joanne P Retired Team Member

Hi Vijay Anand,

 

To close your agency, you will need to make sure that you have checked for the following:

 

  1. Remove all team members from the agency in Settings  Members & Permissions
  2. Close all open contracts associated with the agency in My Jobs  Contracts
  3. Close all open proposals associated with the agency in Find Work  Proposals
  4. Ensure all payments have been received and withdrawn from Upwork

For more information, please check this help article. Please let us know if you need further assistance. Thank you.

~ Joanne
Upwork
Rahil's avatar
Rahil S Community Member

Hello,

I am new to upwork and while exploring the website i have created an agency. Everytime i click on the "close agency" part it redirects me to the login page. Can you help?

Goran's avatar
Goran V Retired Team Member

Hi Rahil,

 

Your agency is now closed, thank you.

~ Goran
Upwork