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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111
Joanne's avatar
Joanne P Retired Team Member

Hi Travis, 

 

Your agency account has been closed as you have requested. 

~ Joanne
Upwork
Vasu's avatar
Vasu B Community Member

Hi I am unable to close my agency account. I have no team members, projects or proposals associated with it.

Nikola's avatar
Nikola S Retiring Moderator

Hi Vasu,

 

I closed your agency account as per your request.

 

~ Nikola
Md. Lutfar's avatar
Md. Lutfar R Community Member

Hello concern,
I have an agency with a Team. But Now I want to work as a freelancer. So, I like to close my agency. But whenever I click the"Close my agency" button from setting page it redirect me to the Re-enter Password page. But after re-entering the password it just loged in me and do nothing. I need a help to get me out from this problem.

I like to mention that I have fulfilled all the requirement to closing an agency.

 

Thank you in advance.

Yaron's avatar
Yaron B Community Member

Hi, weird thing is happening when I click the close agency button in settings, all that happens is that it asks me to re-enter my password, then it goes back to the jobs section, nothing closed no messages coming up either. how do I get out of it?

Bojan's avatar
Bojan S Community Manager

Hi Yaron,

 

Your agency account was closed as per your request. Feel free to reach back to us if you still need any assistance. 

~ Bojan
Upwork
Md. Lutfar's avatar
Md. Lutfar R Community Member

Hello concern,
I have an agency with a Team. But Now I want to work as a freelancer. So, I like to close my agency. But whenever I click the"Close my agency" button from setting page it redirect me to the Re-enter Password page. But after re-entering the password it just loged in me and do nothing. I need a help to get me out from this problem.

I like to mention that I have fulfilled all the requirement to closing an agency.

 

Thank you in advance.

Goran's avatar
Goran V Retired Team Member

Hi Lutfar,

 

Your agency is now closed, thank you.

~ Goran
Upwork
Ales's avatar
Ales S Community Member

I need to close the agency and leave my freelancer account. But nothing happens when I close it. 

I went through all the steps but after I click to close the agency and type in the password it redirects me to the job search page and agency is still active. 

Bojan's avatar
Bojan S Community Manager

Hi Ales,

 

Your agency account is now closed as per your request. 

~ Bojan
Upwork
Aabhas's avatar
Aabhas S Community Member

I need to remove my agency from Upwork. I tried removing it a couple of times but still showing the agency.

Bojan's avatar
Bojan S Community Manager

Hi Aabhas,

 

Your agency account is now closed as per your request.

~ Bojan
Upwork
Bilal's avatar
Bilal H Community Member

Hi there,

I am run into a situation that, I tried to close my Agency but I am unable to close it. Please provide the exact solution. 

 

Thanks,

Bilal

Aleksandar's avatar
Aleksandar D Community Manager

Hi Bilal,

 

I went ahead and closed your agency. Let me know if you need further help.

 

Thank you.

~ Aleksandar
Upwork
Nathan's avatar
Nathan F Community Member

Hello,

I am also having difficulty closing my agency. I removed all members, ensured that I have no open contracts or proposals, and the balance is zero. When I click on "Close my agency," I am immediately redirected to a sign-in page which then leads to the "Find Work" search.

Please help!

Joanne's avatar
Joanne P Retired Team Member

Hi Nathan,

 

As requested, your agency account has been closed. 

~ Joanne
Upwork
Syed Mohammed's avatar
Syed Mohammed H Community Member

Hi. How are you?

 

I want to close my agency account.

I tried to close the agency account myself but still, get errors.

Could you help me with that?

 

Bojan's avatar
Bojan S Community Manager

Hi Syed Mohammed,

 

Please withdraw your active and archived proposals in order to be able to close your agency account. Let us know once you have withdrawn your proposals and we will assist you further. 

~ Bojan
Upwork
Syed Mohammed's avatar
Syed Mohammed H Community Member

I withdraw all proposals and tried to close the account again.

But it's not working.

Please remove my agency account.

Joanne's avatar
Joanne P Retired Team Member

Hi Syed Mohammed,

 

Your agency account has been closed as you have requested. 

~ Joanne
Upwork
Syed Mohammed's avatar
Syed Mohammed H Community Member

Thanks.

Serhii's avatar
Serhii I Community Member

Hi,

Having the same problem. I am trying to close the newly created Test agency, but it constantly just redirects me to the job feed.

Would appreciate any assistance!
Nikola's avatar
Nikola S Retiring Moderator

Hi Serhii,

 

I closed your Agency account as per your request. Let us know if you need further assistance.

 

Thank you,

 

 

 

 

~ Nikola
Dustin's avatar
Dustin B Community Member

I've closed all requests/proposals/invitations, and when I click "Close Agency," it redirects me to the job feed.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Dustin,

 

Sorry to hear you've faced this issue. I've proceeded to close your Agency profile on our end.

 

Thank you,

~ Luiggi