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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111
Uzma's avatar
Uzma K Community Member

Hi, I also created a team in my freelance Upwork account a long ago just for a test now I want to remove/delete it please guide me how I can do so?

Bojan's avatar
Bojan S Community Manager

Hi Uzma,

 

We'd be happy to help. Could you please confirm if you're referring to the agency account that you'd like us to delete for you? 

~ Bojan
Upwork
Uzma's avatar
Uzma K Community Member

Screen Shot 2020-09-03 at 1.47.40 AM.png

Please take a look of the screenshot I want to remove this team or association from my freelancer account.

Uzma's avatar
Uzma K Community Member

This agency.

Screen Shot 2020-09-03 at 1.51.28 AM.png

Bojan's avatar
Bojan S Community Manager

Thank you for following up with the confirmation, Uzma. Your agency account is now closed. 

~ Bojan
Upwork
Ahmed Imtiaj's avatar
Ahmed Imtiaj R Community Member

When i click on close my agency nothing happens. 

One more thing i wanted to know, if I close the agency I will be able to purchase connects? and Will I be able to open agency account again later on?

Goran's avatar
Goran V Retired Team Member

Hi Ahmed,

 

Please change your status from exclusive to non-exclusive members and our team will close your agency from our end.
Regarding your questions, yes you will be able to purchase connects under your freelancer profile and you will also be able to open another agency profile in the future. Thank you.

~ Goran
Upwork
Ahmed Imtiaj's avatar
Ahmed Imtiaj R Community Member

Changed my status from exclusive to non-exclusive member. Please close my agency account

Aleksandar's avatar
Aleksandar D Community Manager

Hi Ahmed,

 

Your agency has been closed as per your request.

 

Thank you.

~ Aleksandar
Upwork
Dex's avatar
Dex I Community Member

When I click Close My Agency nothing happens...

Joanne's avatar
Joanne P Retired Team Member

Hi Dex,

 

Your agency has been closed. Thanks.

~ Joanne
Upwork
Arwah's avatar
Arwah A Community Member

I'm also having the same issue, everytime I close the agency as per instructions, but failed and get redirected to search page. Please close/remove my agency, my agency link is: **Edited for Community Guidelines**

 

I'm ageny owner btw.

 

Thanks.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Arwah,

 

Your agency has been closed as per your request.

 

Thank you.

~ Aleksandar
Upwork
Abd's avatar
Abd M Community Member

Hello

I have tried many time to close my agency, But I can't 

I have close all activities, like Remove all team members, Close all open contracts associated with the agency and Close all open proposals . But it does not work. 

is anybody can help me? 

 

Thanks 

Abd Mamun

Bojan's avatar
Bojan S Community Manager

Hi Abd,

 

Your agency account is closed as per your request. 

~ Bojan
Upwork
Mustafa's avatar
Mustafa B Community Member

Hello

This is Mustafa **Edited for Community Guidelines**

I have an agency associated (**Edited for Community Guidelines**) with my account I want to close it 

can anybody help me about this.

 

Thanks

Mustafa **Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Mustafa,

 

Your agency has been closed as per your request.

 

Thank you.

~ Aleksandar
Upwork
Khadiza's avatar
Khadiza A Community Member

Hello

This is Khadiza Akther

I have an agency associated with my account I want to close it 

can anybody help me about this.

 

Thanks

Khadiza Akther

Bojan's avatar
Bojan S Community Manager

We closed your agency account as per your request, Khadiza. 

~ Bojan
Upwork
Rahul's avatar
Rahul M Community Member

Hey Team Upwork,

 

Greetings for the day!

 

I am not able to remove the agency from my profile, I have tried doing it multiple times but not able to do it.

 

Please look into it & Can I create a new agency after some time once I get new registration.

Goran's avatar
Goran V Retired Team Member

Hi Rahul,

Please keep in mind that freelancers are allowed to have only one account. Opening more than one account is a violation of our TOS.

Regarding your agency, could you confirm if you would like to close it? If yes, our team can do this from our end. Thank you.

~ Goran
Upwork
Rahul's avatar
Rahul M Community Member

Thanks, Goran for the quick response. I am aware that the freelancer should have one account. Here I was talking about the Agency profile.

 

If I remove this agency, Can I create new later on!

 

& Yes, I want to remove this from my profile.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Rahul,

 

Yes, you can create a new agency later on.

 

Regarding your current agency closure. I checked and it seems that there are still some funds left in the agency account. Before closing the agency, funds need to be withdrawn first. Once done, you can come back here and let us know so that we can proceed with the closure.


Thank you.

~ Aleksandar
Upwork
Rahul's avatar
Rahul M Community Member

Hey I have withdrawn the funds, can you please check and close the agency profile now.

Nikola's avatar
Nikola S Retiring Moderator

Hi Rahul,

 

Thank you for reaching out to us. I closed your Agency account as per your request. 

 

~ Nikola