Unable to close Agency "Close all open proposals associated with the company" but I don't have any

[#1]

I'm trying to close the Agency related to my profile and I keep getting the message:

• Close all open proposals associated with the company

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

Thanks !

[#2]

Can you please close my agency.

[#3]

Hi Mohd,

As requested, your agency account has been closed. 

[#4]

Please can you close my agency right now.

[#5]

Hi Everyone!
Please help me to close me agency account. It is asking me to contact customer service to remove it. Please help.

[#6]

Hi Amritpal,

Your agency is closed as per your request. 

Thank you.

[#7]

Hi Aleksandar,

Thank you for your help. My agency is closed but it still shows up in "My teams" tab.

Any solution ?

Thanks

**Edited for community guidelines**

[#8]

Hi Amritpal,

Please allow time for our system to update and present correct information under your account settings. If this still shows after few days let us know and we'll assist you accordingly. 

Thank you!

[#9]

Hello, when I think I met all the requirements listed here: 

https://support.upwork.com/hc/en-us/articles/211067588 
but when I try to close agency it ayes: "In order to close an agency, please contact customer service"

[#10]

Hi David,

Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket. Please consider following up on the ticket so that our team can assist you further with closing your agency account.

Thank you,

[#11]

i have to close my agency account when i click close my agency it shows  In order to close an agency, please contact customer service this type of message  so can i close my agency

[#12]

Hi Nitesh,

Your agency is closed as per your request.

Thank you.

[#13]

I want to close my agency. what should i do?

[#14]

Hi Muhammad,

In order for us to close your agency, you need to change your status from Exclusive to Non-Exclusive.

To do so, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot.

Once you are done, let us know here so that we can proceed with the closure.

Thank you.

[#15]

I would like to close my agency, please let me know how to do it.

[#16]

Hi Marina,

I went ahead and closed your agency. Let us know if you need further help with anything else.

Thank you.

[#17]

Why am I not allowed to resubmit my proposal to this job
**Edited for Community Guidelines**

[#18]

Hi Marina,

You can't submit a proposal to the same job post twice even if it was submitted from now a closed agency.

Thank you.

[#19]

Please I need to close my Agency profile. I have been trying to contact customer support about it but all in vain. I have requested two times before now I am getting frustrated.

Please close my agency profile. Kindly review the attached screenshot.

Thanks

[#20]

Hi Muhammad Wasim,

Your Agency has been closed as per your request.

Thanks!

[#21]

Please close my agency

[#22]

Hi Nusrtulloh, 

Your agency profile is now closed, thank you.

[#23]

How does one actually contact customer service? there seems to be no way.

[#24]

Hi Jt,

If you would like to close your Agency profile please confirm here and we'll be happy to help.

Thanks!

[#25]

I want to know if I want to close only agency account because I am only single member / manager in agency and I want to make sure that my personal freelancer will keep open as it is without any problem?

Is it possible?

Thanks in Advance!!!

[#26]

Hi Jaydip,

Yes, we can go ahead and close only your agency profile and leave the freelancer one intact. Please let us know if you want us to close your agency.

Thank you.