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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111
Amr's avatar
Amr M Community Member

Hi,
I am trying to close my agency and I keep getting the error message:
Company has active candidacies on its behalf.

 

But I have made sure that there are no active candidacies.

Andrea's avatar
Andrea G Community Manager

Hi Amr,

One of our agents will reach out to you via support ticket in order to assist you further.

~Andrea
Victor Tadeu's avatar
Victor Tadeu L Community Member

Hi,

 

I can't close my agency because a submitted proposal, I did it 5 years ago, and I don't find any options to close or cancel it, someone could help me, please?

 

Regards,

Andrea's avatar
Andrea G Community Manager

Hi Victor,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Yassen Sayed's avatar
Yassen Sayed M Community Member

Hello, I like to close the agency I was created before, I will share the exception error I got it.
Any help please???

Yassen Sayed's avatar
Yassen Sayed M Community Member

Hello Nikola,

 

I am tring to close my agancy and get error response can you help me please?

 

Thank you.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Sayed,

 

Thank you for your message. Your agency account has been closed as requested by you.

 

Thank you

Pradeep

Yassen Sayed's avatar
Yassen Sayed M Community Member

Hi, Pradeep H

 

Thanks a lot ❤️

Elmer's avatar
Elmer Y Community Member

Hi i need help, I cannot delete my account, it always appears "Thank you for using Upwork.
At this time we are unable to close your account. You have one or more open proposals. Please visit your Proposals page and close your proposals.
Please note: For security purposes, you will not be able to change your username, or open a new account with the same email address." when I close all my proposals, please i need to help as soon as possible because i really need to delete my account, i dont like this experience.

 

Thanks

Joanne's avatar
Joanne P Retired Team Member

Hi Elmer,

 

I checked, and it looks like you have already closed your account. 

~ Joanne
Upwork
Ruchi's avatar
Ruchi P Community Member

Hello Upwork Team,

 

I am the only member to my agency and do not have any active contracts. Still, I am not able to delete my agency. 

 

Please help me deleting the agency on my request.

 

Thank you,

Ruchi

Goran's avatar
Goran V Retired Team Member

Hi Ruchi,

 

Your agency is now closed, thank you.

~ Goran
Upwork
Jonalyn's avatar
Jonalyn S Community Member

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member/owner as well.

 

Thanks !

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Jonalyn,

 

I'm sorry to hear you're having trouble closing your Agency. One of our agents will be reaching out to you directly via a support ticket to assist you further.

~ Luiggi
Rob's avatar
Rob T Community Member

Hi,

I'm trying to permanently close my agency but I keep getting an error. I already made sure I ended all my contracts.**Edited for Community Guidelines**
I live in the Netherlands, so I'm not going to call since this will cost a fortune. Any other way to get in touch please?

 

Thanks
Rob

Andrea's avatar
Andrea G Community Manager

Hi Rob,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Lilian's avatar
Lilian N Community Member

I'm unable to close my agency, it says' close all proposals associated with the company' but I don't have any. Please help

Pradeep's avatar
Pradeep H Retired Team Member

Hi Lilian,

 

Thank you for your message. I see that you have active contracts on your agency account. You will have to close the active contracts before you proceed with closing your agency account.

 

Thank you

Pradeep

Nikeisha's avatar
Nikeisha G Community Member

I'm having the same issue. Can you help, please?

Bojan's avatar
Bojan S Community Manager

Hi Nikeisha,

 

Your agency account has been closed. 

 

Thank you! 

~ Bojan
Upwork
Ali's avatar
Ali A Community Member

HTML display on `Agency closure` and confirm button not worked on this page

Screen Shot 2022-03-12 at 1.00.20 AM.png

Bojan's avatar
Bojan S Community Manager

Hi Ali,

 

Your agency has been closed. 

 

Thank you! 

~ Bojan
Upwork
Abdulsamet's avatar
Abdulsamet K Community Member

I am also unable to close my agency. Could you please close my agency ?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Abdulsamet,

 

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi
Arian Marie's avatar
Arian Marie G Community Member

Hello, I'm trying to close my agency but it shows this error. 

 

If I clicked on Confirm, nothing happens.

 

Please check, thanks!

 

Just to be very sure, I'm only closing my agency and not my freelancer account.

 

 

 

Screenshot 2022-03-21 024429.png