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aarcoraci
Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
kochubei_valeria
Community Manager
Community Manager

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111

Hi Bhagyashree,

 

Your agency account has been closed as per your request.

 

Thank you! 

~ Bojan
Upwork

Thankyou
avishekbhardwaj4
Community Member

Hi .. i want to close my agency account yet there is no use of it ... please let me know what to do and how to delete the agency account 

Hi Avishek,

 

Your agency account has been closed.

 

Thank you! 

~ Bojan
Upwork
rizichat
Community Member

A representative from Upwork can close your agency.

Contact them directly.

Thank you

ali_dobbins
Community Member

I've created agency account on my profile, I  know I can hide it , but instead I need to permanently delete it.

Hi Shahid,

 

I went ahead and closed your agency.

 

Thank you.

~ Aleksandar
Upwork

Thank you! 
Aleksandar

Hi, I try to close my agency account but im getting error.

Hi Mykola,

 

Thank you for your message.

 

Your agency has been closed as requested by you.

 

Thank you

Pradeep



Upwork

Hello, I'm also trying to close my agency and keep getting the same error with the one above. Could I request it to be closed please? Thanks.

Hello Lian,

 

Your agency account has been closed now as requested by you.

 

Thank you.

Pradeep



Upwork

Hi Pradeep H,

 

I have an issue to delete my agency account from Upwork.

 

I have reviewed all steps and tried to contact the support team but have not gotten any solutions.

 

I am getting JSON responses while deleting the agency.

 

 

 

**Edited for Community Guidelines**

 

Please help me to delete the agency account from my account.

 

Thank You

Navin Patel

Hi,

 

I have an issue with closing my agency from my personal account. I have reviewed all articles and research but still have not gotten any solutions. When I click on the close agency button then I got a JSON response.

 

I have also checked active proposals and member types. But All are Good.

 

Please help to close my agency.

 

Thank You

Navin Patel

tiendt8
Community Member

I faced the error with agency profile 

Exception occurred Failed to parse ODS response: '{"request":"GET \/ods\/offer\/list_contractor\/13671712\/20.json","error":null,"error_code":0,"warning":null,"start_time":1634581621854,"elapsed":0,"no_cache":false,"result":{"data":{"0":{"rid":"17394542","client_user_ref":"2894527","client_org_ref":"1623467","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1631027342.82374","xtime":"1631632142","title":"Android Developer to join our Dev. team (long-term)","type":"hourly","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_rate":"20","charge_weekly_stipend_amount":null,"manual_time_allowed":"1","occupation_uid":"996364627857502209","ptc_data":[],"start_date":1630972800000,"start_date_epoch_ts":"1630972800","type":"hourly","version":"v1","weekly_limit":"40"},"is_visible_to_contractor":null,"job_posting_ref":"225505370","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"1":{"rid":"14537035","client_user_ref":"1918069","client_org_ref":"475127","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1606381326.00648","xtime":"1606986126","title":"Android Chat application fundamental issues fixing","type":"hourly","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_rate":"20","charge_weekly_stipend_amount":null,"manual_time_allowed":"1","occupation_uid":"996364627857502209","ptc_data":[],"start_date":1606348800000,"start_date_epoch_ts":"1606348800","type":"hourly","version":"v1","weekly_limit":"40"},"is_visible_to_contractor":null,"job_posting_ref":"221500647","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"2":{"rid":"8899696","client_user_ref":"1253382","client_org_ref":"710479","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1538560128.15368","xtime":"1539164928","title":"Android developer to fix an application issues","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"600","ptc_data":[],"related_jobcategory":null,"start_date":1538524800000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"214353289","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"3":{"rid":"8891376","client_user_ref":"333931","client_org_ref":"184008","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1538474993.71252","xtime":"1539079793","title":"Ad integration for Android open source project","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"10","ptc_data":[],"related_jobcategory":null,"start_date":1538438400000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"214320949","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"4":{"rid":"8443145","client_user_ref":"1218991","client_org_ref":"655374","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1532509353.17762","xtime":"1533114153","title":"Vietnam! Need tester of mobile service","type":"hourly","last_event_state":"accepted","terms_data":{"category_uid":null,"charge_rate":"5.00","charge_weekly_stipend_amount":null,"manual_time_allowed":"1","ptc_data":[],"related_jobcategory":null,"start_date":1532476800000,"type":"hourly","version":"v1","weekly_limit":null},"is_visible_to_contractor":null,"job_posting_ref":"211547908","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"5":{"rid":"8117663","client_user_ref":"1954241","client_org_ref":"1102385","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1528083786.26323","xtime":"1528688586","title":"FIX problems after rename package for app","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"10","ptc_data":[],"related_jobcategory":null,"start_date":1528070400000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"213363873","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"6":{"rid":"7707866","client_user_ref":"1693464","client_org_ref":"950077","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1522768102.57531","xtime":"1523372902","title":"Integrate code into my current Android app","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"20","do_not_reject_candidates":1,"ptc_data":[],"related_jobcategory":null,"start_date":1522713600000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"212847026","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"7":{"rid":"7644391","client_user_ref":"1693464","client_org_ref":"950077","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1521890981.59995","xtime":"1522495781","title":"NEW UPWORKERS-- Implement IAP in the next hour","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"15","do_not_reject_candidates":1,"ptc_data":[],"related_jobcategory":null,"start_date":1521849600000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"212757384","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"8":{"rid":"7613547","client_user_ref":"1587659","client_org_ref":"655374","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1521555834.18849","xtime":"1522160634","title":"Vietnam! Need tester of mobile service","type":"hourly","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057031","charge_rate":"5.00","charge_weekly_stipend_amount":null,"manual_time_allowed":"0","ptc_data":[],"related_jobcategory":null,"start_date":1521504000000,"type":"hourly","version":"v1","weekly_limit":null},"is_visible_to_contractor":null,"job_posting_ref":"211547908","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"9":{"rid":"7574077","client_user_ref":"19513","client_org_ref":"15910","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1521040497.01735","xtime":"1521645297","title":"Fix payment library in android app","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"25.0","ptc_data":[],"related_jobcategory":null,"start_date":1520985600000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"212629985","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"10":{"rid":"7556198","client_user_ref":"1720678","client_org_ref":"964791","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1520866201.59134","xtime":"1521471001","title":"[Easy Task] Vietnam candidates wanted: Checking the news genre of a Smartphone News App (Android)","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"13","ptc_data":[],"related_jobcategory":null,"start_date":1520812800000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"212649929","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"11":{"rid":"7426639","client_user_ref":"1323890","client_org_ref":"749885","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1519238104.19596","xtime":"1519842904","title":"flow chart for four java code parts","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282584862733","charge_amount":"15","ptc_data":[],"related_jobcategory":null,"start_date":1519171200000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"212469608","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"12":{"rid":"7236790","client_user_ref":"1030073","client_org_ref":"589599","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1516852825.53549","xtime":"1517457625","title":"Embed youtube streaming in android app","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"10.0","ptc_data":[],"related_jobcategory":null,"start_date":1516838400000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"212241592","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"13":{"rid":"6933561","client_user_ref":"834675","client_org_ref":"471455","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1512358395.56578","xtime":"1512963195","title":"Update Android app new ADMOB SDK remove Appodeal SDK (63 Apps)","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"150.0","ptc_data":[],"related_jobcategory":null,"start_date":1512345600000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211844265","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"14":{"rid":"6770617","client_user_ref":"1674781","client_org_ref":"939452","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1510122961.77233","xtime":"1510727762","title":"Google Map Distance Calculation and Drawing polyline on user movement","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"40","do_not_reject_candidates":1,"ptc_data":[],"related_jobcategory":null,"start_date":1510099200000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211655842","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"15":{"rid":"6679736","client_user_ref":"533838","client_org_ref":"295999","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1508944351.10211","xtime":"1509549151","title":"Android Stream RTSP links","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"15","do_not_reject_candidates":1,"ptc_data":[],"related_jobcategory":null,"start_date":1508889600000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211547275","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"16":{"rid":"6675354","client_user_ref":"256000","client_org_ref":"138360","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1508895961.0366","xtime":"1509500761","title":"private project t","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":null,"charge_amount":"200.00","do_not_reject_candidates":1,"ptc_data":[],"related_jobcategory":null,"start_date":1508889600000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211544620","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"17":{"rid":"6628016","client_user_ref":"673080","client_org_ref":"463451","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1508303120.79047","xtime":"1508907921","title":"Pinch zoom pan in scrollView android","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"30","do_not_reject_candidates":1,"ptc_data":[],"related_jobcategory":null,"start_date":1508284800000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211486814","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"18":{"rid":"6618868","client_user_ref":"1674781","client_org_ref":"939452","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1508208324.35994","xtime":"1508813124","title":"Google Map Polygon Sample","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"50","ptc_data":[],"related_jobcategory":null,"start_date":1508198400000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211461097","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"19":{"rid":"6546426","client_user_ref":"1657616","client_org_ref":"929727","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1507262285.45507","xtime":"1507867085","title":"Mobile App installation and Mod","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"150","ptc_data":[],"related_jobcategory":null,"start_date":1507248000000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211382106","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"_mc":1},"total":22}}
tiendt8
Community Member

The above is the error log when I am trying to close my agency.

Hi Tien,

 

Your agency account has been closed as per your request. 

 

Thank you! 

~ Bojan
Upwork

Hi,

 

I have an issue to delete my agency account from Upwork.

 

I have reviewed all steps and tried to contact the support team but have not gotten any solutions.

 

I am getting JSON responses while deleting the agency.

 

Please help me to delete the agency account from my account.

 

Thank You

Navin Patel

Hi Navin,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
d277beaa
Community Member

Hi, I tried to close my agency account, but I am getting a weird error.
I searched for it, and found that I need to tell it here, and then the Support team will close my agency, so kindly close my agency profile.
Note: Only the agency profile needs to be removed, not my freelancer account.

Thanks.

Hi Muhammad,

 

I'm sorry to hear you're having trouble closing your agency. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Upwork
sumonparvez65
Community Member

I want to close my Upwork agency but i can't.

Hi Sumon,

 

Thank you for reaching out to us. I checked and it looks like your agency account is already closed. Could you please confirm if you need our further assistance? 

~ Nikola
Upwork
devlobb
Community Member

Hi i am getting this bug during closing agency settings

devlobb_0-1637741743612.png

 

g_vasilevski
Retired Team Member
Retired Team Member

Hi Abdul,

 

I checked your account and I can see that our team has already assisted you with closing your agency. If further help is needed, let me know. Thank you.

~ Goran
Upwork
fraz-muhammad
Community Member

Hi there, I'm unable to close my agency account. Whenever I tried to close the agency account, it says "Close all open proposals associated with the company" but I have no open proposals open. Can anyone help me with this issues please?

 

Best.

Hi Muhammad,

 

I checked and it seems that you already created a support ticket regarding your request. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Upwork
4936f016
Community Member

Hi Upwork Team!

I want to close my agency, I completed all the necessary steps from the instruction to do that, but when I click on Close My Agency button, there is some error notification all the time at the confirmation popup.

Thanks for your help!

Hi Tatiana,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
kimkom22
Community Member

Hi team i see that i canot close my agency please help.

kimkom22_0-1639071221659.png

 

Regards

Karim

Hi Karim,

 

Your agency account has been closed.

 

Thank you for your patience! 

~ Bojan
Upwork
vivaciousvips
Community Member

Hello everyone, I hope you're doing good.

 

Recently I opened an agency account on UpWork, but now I want to close it. When I'm trying to do so, I'm getting strange with lots of code. See image:

Screen Shot 2021-12-14 at 1.12.29 PM.jpg

 

I can't understand what it is.

 

Since the agency is new, there are no contracts, proposals or team members. 

 

PLEASE HELP ME TO CLOSE MY AGENCY.

Hi Vipin,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
006parth
Community Member

Hi Sir,

 

I am facing the same issue. 

 

Thank you 

Hi Parth,

 

Please change your status from exclusive member to non exclusive member under your agency, so that our team can close your agency profile. Thank you.

~ Goran
Upwork
amr_mousa
Community Member

Hi,
I am trying to close my agency and I keep getting the error message:
Company has active candidacies on its behalf.

 

But I have made sure that there are no active candidacies.

Hi Amr,

One of our agents will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
mindix
Community Member

Hi,

 

I can't close my agency because a submitted proposal, I did it 5 years ago, and I don't find any options to close or cancel it, someone could help me, please?

 

Regards,

Hi Victor,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
yasen_yaso
Community Member

Hello, I like to close the agency I was created before, I will share the exception error I got it.
Any help please???

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