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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
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View solution in original post

1,111 REPLIES 1,111
Artem's avatar
Artem G Community Member

I already opened archived tab, I have there list of 11 archived proposals, but it still doesn't work.

Goran's avatar
Goran V Retired Team Member

Hi Artem,

You will need to withdraw all of your archived proposals in order to be able to close your agency, you can withdraw them as a normal proposal. Thank you!

~ Goran
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Alwin's avatar
Alwin R Community Member

Hello,

 

I do not have any active proposals and all my archived ones are closed. However, I am unable to delete my agency. All help will be appreciated.

 

Thank you

Jesus Loves You

Alwin

Bojan's avatar
Bojan S Community Manager

Hi Alwin,

 

One of our team members will reach out to you directly and assist you further, thank you!

~ Bojan
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Alwin's avatar
Alwin R Community Member

Hello Bojan,

 

Thank you. Yes,  one of your team members did contact me.

 

 

Ashwini's avatar
Ashwini S Community Member

Hello,

 

I do not have any active proposals and from archived ones except 2 others are closed. Out of 2 proposals, once is declined by client and one is withdrawn. However, I am unable to delete my agency. All help will be appreciated.

 

Thank you

Ashwini

Avery's avatar
Avery O Community Manager

Hi Ashwini, 

 

I have closed your agency account as requested. 


~ Avery
Ashwini's avatar
Ashwini S Community Member

Thank you Avery for the quick help.

 

- Ashwini

Michele's avatar
Michele W Community Member

I am also facing the same issue.  Trying to take Dragon Cloud Team off of my account -**Edited for Community Guidelines**

Valeria's avatar
Valeria K Community Member

Hi Michele,

 

You'll need to make sure you complete and close all contracts and proposals you have under the agency before you are able to leave it. Then you can go to your Settings> My Teams and leave the agency.

~ Valeria
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Lucy's avatar
Lucy T Community Member

Hi,

 

I'm having the same issue: all proposals are withdrawn/ended or "hired", but I ended all the contracts, and yet I keep getting this message "Close all open proposals associated with the company" when trying to close the agency. 

 

Please, advise what can be done.

Bojan's avatar
Bojan S Community Manager

Hi Lucy,

 

Thank you for reaching out to us! One of our team members will reach out to you shortly to assist you further with closing your agency!

~ Bojan
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Venkateshkumar's avatar
Venkateshkumar S Community Member

Hi,

 

I'm also facing same issue: all proposals are withdrawn/ended or "hired", but I ended all the contracts, and yet I keep getting this message "Close all open proposals associated with the company" when trying to close the agency.

 

Thanks & regards,

 

Venkat

Joanne's avatar
Joanne P Retired Team Member

Hi Venkat,

 

One of our customer support agents will reach out to you via email to assist you directly. Thank you!

~ Joanne
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Dmytro's avatar
Dmytro K Community Member

Hi, I have the same problem with my agency. Don't have any active proposals, interviews, or contracts, but can't close an agency. Can you please help? Thanks.
Goran's avatar
Goran V Retired Team Member

Hi Dmytro,


Please check your archived proposals as well and withdraw them, if further help is needed let me know. Thank you.

~ Goran
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Dmytro's avatar
Dmytro K Community Member

Hi, 

I checked the proposals, they are of status 'Job is closed', 'Hired - contract ended', or 'Withdrawn by you'.

I think I can't withdraw them in this case.

Can you please help still?

Thanks.

Goran's avatar
Goran V Retired Team Member

Hi Dmytro,

 

Your agency is now closed, if further help is needed let me know. Thank you.

~ Goran
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Chesiq's avatar
Chesiq C Community Member

Hi, 

I'm also having the same issue, all proposals are withdrawn or job is closed yet I'm unable to close my agency. 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Chesiq,

 

Your agency is now closed, if further help is needed let me know.

 

Thank you.

~ Aleksandar
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Girdhari's avatar
Girdhari C Community Member

Hi,

 

Im unable to close agencies , i've no active job Or praposal. I need to close 2 agencies.

 

Thanks

Joanne's avatar
Joanne P Retired Team Member

Hi Girdhari,

 

The two agency accounts have been closed as requested. Thanks!

~ Joanne
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Sarah May's avatar
Sarah May A Community Member

Hi Ms. Joane, please help me close my Agency as well. Error message regarding archived proposals keep popping up. Thank you so much!

 

Sarah

Goran's avatar
Goran V Retired Team Member

Hi Sarah,


Our team will reach out to you via ticket as soon as possible and assist you with closing your agency, thank you.

~ Goran
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Girdhari's avatar
Girdhari C Community Member

Thanks