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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111
Yegor's avatar
Yegor S Community Member

Hello, Aleksandar

 

Thank you so much!

Serhii's avatar
Serhii K Community Member

Hello, I'm unable to close my Agency which I created some time ago but never used.

When I choose "Close my Agency" in the "Agency Profile" it asks me to "Re-enter password" I type it in and click "Continue" then it just redirects me to the "Job Search" page and nothing happens, the agency remains open as before. I have unsuccessfully tried that multiple times in different browsers.

 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Serhii,

 

Your agency is now closed. Let me know if you need further assistance.


Thank you.

~ Aleksandar
Upwork
Serhii's avatar
Serhii K Community Member

Now it's ok. Thank you!

Rohan's avatar
Rohan S Community Member

hello

 

Unable to close Agency account. can you please help

Goran's avatar
Goran V Retired Team Member

Hi Rohan,

 

Could you please change your status from exclusive to non-exclusive so that our team can close your agency? Thank you.

~ Goran
Upwork
Ademola's avatar
Ademola I Community Member

I tried closing my agency account but it's still active. Please help me close the agency account. It was opened by mistake

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ademola,

 

I've proceeded to close your Agency profile as per your request. 

 

Thank you.

~ Luiggi
John's avatar
John R Community Member

Joanne's avatar
Joanne P Retired Team Member

Hi John, 

 

Your agency account has been closed as requested. 

~ Joanne
Upwork
Ghanshyam's avatar
Ghanshyam D Community Member

Dear Upwork,

I am also facing the same problem as above please help me out .

Thankyou

Joanne's avatar
Joanne P Retired Team Member

Hi Ghanshyam,

 

Your agency account has been closed as requested. 

~ Joanne
Upwork
Namal's avatar
Namal A Community Member

I have been trying to close my Agency account. It redirects but no any success. I have withdrawn all the proposal sent through my Agency Profile.

 

Appreciate if anybody could help me on this.

 

Thanks

Nikola's avatar
Nikola S Retiring Moderator

Hi Namal,

 

Thank you for reaching out to us. I closed your Agency account as per your request. 

 

~ Nikola
Ulfat's avatar
Ulfat K Community Member

Please close my Agency Account for now

Abhishek's avatar
Abhishek K Community Member

Unable to close Agency

Goran's avatar
Goran V Retired Team Member

Hi Abhishek,

 

Please update your status from an exclusive freelancer to a non-exclusive freelancer so that our team can close your agency. Thank you.

~ Goran
Upwork
Abhishek's avatar
Abhishek K Community Member

changed to non-exclusive.

Bojan's avatar
Bojan S Community Manager

Thank you for following up, Abhishek.

 

Your agency account is closed as per your request. 

~ Bojan
Upwork
Syed Muhammad's avatar
Syed Muhammad M Community Member

I need to close my agency and use it as a Freelancer account for now. Everytime I click on close my agency button it takes me back to home page of the agency profile. I do no have any contracts or members added. Can anyone help? Because of that I cannot apply for a job beside paying for agency subscription, which I don't wanna do that as of yet. HELP!!!!

Bojan's avatar
Bojan S Community Manager

Hi Syed Muhammad,

 

Your agency account is closed as per your request.

 

Thank you!

~ Bojan
Upwork
Ulfat's avatar
Ulfat K Community Member

please close my agency account

Bojan's avatar
Bojan S Community Manager

Hi Ulfat,

 

We closed your agency account as per your request.

 

Thank you!

~ Bojan
Upwork
Julian's avatar
Julian F Community Member

I created an agency but I wanted to close it. I do all the procedure that the page says but it is not deleted and I am still a member. Please, I want to delete it

Joanne's avatar
Joanne P Retired Team Member

Hi Julian,

 

As requested, your agency account has been closed. 

~ Joanne
Upwork