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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111
Arslan's avatar
Arslan A Community Member

Hi,

 

I want to close my agency but as per guidelines I am unable to close my agency. Please help me this is a new profile. 

 

Many thanks

 

Arslan Ahmad

Bojan's avatar
Bojan S Community Manager

Hi Arslan,

 

We have closed your agency account as per your request.

 

Thank you! 

~ Bojan
Upwork
Minh's avatar
Minh T Community Member

Hi,

Can I reopen an agency with the same name once I closed it?

Bojan's avatar
Bojan S Community Manager

Hi Minh,

 

You can reach out to us and we'll gladly reinstate your agency account once you need it again.

 

Thank you! 

~ Bojan
Upwork
Syed's avatar
Syed I Community Member

I want to close my agency. But when I click on close agency then it appear 

In order to close an Agency, please contact customer service.
Goran's avatar
Goran V Retired Team Member

Hi Syed,

 

Your agency profile is now closed, thank you.

~ Goran
Upwork
Batuhan's avatar
Batuhan B Community Member

I am trying since days to close my agency, I do not have any team members, I do not have any open proposals yet I cannot close the agency, nor connect a customer support agent- I am frustrated right now with this. Please close my agency!!!

My Agency name is DijiApes

Bojan's avatar
Bojan S Community Manager

Hi Batuhan,

 

Your agency account has been closed as per your request.

 

Thank you! 

~ Bojan
Upwork
Ankit's avatar
Ankit M Community Member

I want to close my agency  but ii can't.
when I try to close my agency the popup shows that please contact customer service. 

Joanne's avatar
Joanne P Retired Team Member

Hi Ankit,

 

I checked this account that you are using to post here in the community, but I do not see any agency account. Do you have another account? Could you please send me a PM with more information so I can check? Thank you! 

~ Joanne
Upwork
Ashish's avatar
Ashish M Community Member

I want to close my agency  but i can't.when I try to close my agency the popup shows that please contact customer service.

Joanne's avatar
Joanne P Retired Team Member

Hi Ashish,

 

To close your agency, you must first make sure to complete the following:

 

Once you have done checking the above list, please go to Settings › Agency Profile. Then, select Close my agency at the bottom of the page.

 

~ Joanne
Upwork
Ashish's avatar
Ashish M Community Member

But I don't have any active contaract or active members.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Ashish,

 

Thanks for checking on that! One of our team members already reached out to you directly via this support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Bhagyashree's avatar
Bhagyashree D Community Member

I am facing issues while working with my agency account.
I want to close my agency account.
Looking forward for a reply.

Regards

Bojan's avatar
Bojan S Community Manager

Hi Bhagyashree,

 

Your agency account has been closed as per your request.

 

Thank you! 

~ Bojan
Upwork
Bhagyashree's avatar
Bhagyashree D Community Member

Thankyou
Avishek's avatar
Avishek B Community Member

Hi .. i want to close my agency account yet there is no use of it ... please let me know what to do and how to delete the agency account 

Bojan's avatar
Bojan S Community Manager

Hi Avishek,

 

Your agency account has been closed.

 

Thank you! 

~ Bojan
Upwork
Rizwan's avatar
Rizwan S Community Member

A representative from Upwork can close your agency.

Contact them directly.

Thank you

Shahid's avatar
Shahid A Community Member

I've created agency account on my profile, I  know I can hide it , but instead I need to permanently delete it.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Shahid,

 

I went ahead and closed your agency.

 

Thank you.

~ Aleksandar
Upwork
Shahid's avatar
Shahid A Community Member

Thank you! 
Aleksandar

Mykola's avatar
Mykola T Community Member

Hi, I try to close my agency account but im getting error.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Mykola,

 

Thank you for your message.

 

Your agency has been closed as requested by you.

 

Thank you

Pradeep