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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111
Jaskaran's avatar
Jaskaran S Community Member

hello,

 

I want to delete my agency.. But there is 0.01$ in account. And i am unable to delete it because i cant withdraw this amount..

 

Please help

Thanks

Ryan's avatar
Ryan C Community Member

Hello Jaskaran,

 

I have escalated your concern. One of our representatives will close your agency shortly. Thank you.


Untitled
Sajan's avatar
Sajan K Community Member

Hi,

I didn't have any active proposal related to my agency account.

But, still I am unable to close my agency account.Please help.

navneet's avatar
navneet k Community Member

am having the same issue, All proposals have been withdrawen however I am still getting the same error message when I try to close it. please help 🙂

Valeria's avatar
Valeria K Community Member

Navneet, 

 

I checked and it looks like you still have active proposals under your agency account. Please, make sure you withdraw them before closing the agency.

~ Valeria
Upwork
navneet's avatar
navneet k Community Member

Hi Valeria, Thanks for your quick responce, please check screenshot I have 2 contract but both already ended.

 

Avery's avatar
Avery O Community Manager

Hi Navneet, 


It looks like the agency has already been closed. Please let us know if there is anything else our team can do for you.


~ Avery
Naveen's avatar
Naveen B Community Member

Hi,

 

I have the same issue. Please close my agency as I want to start my free lancing account..

 

Thanks

Joanne's avatar
Joanne P Retired Team Member

Hi Naveen,

 

We've closed your agency account for you. Thanks!

~ Joanne
Upwork
Mudassir's avatar
Mudassir A Community Member

Kindy I also want to close my agency now. But it's showing same error. kindly solve issue and close agency.

Avery's avatar
Avery O Community Manager

Hi Mudassir, 


It looks like you have active candidacies on your agency profile. Please go to your proposals page, and withdraw the active proposals. Once done, please try to close your agency account again. Let me know if the issue persists. 


~ Avery
Manoj's avatar
Manoj N Community Member

Hi Valeria,

I have same issue. I want to close my agency. Can you please close it?

 

Thanks,

Manoj Ninave

Avery's avatar
Avery O Community Manager

Hi Manoj, 


Please withdraw all your active candidacies on your agency account by going to your proposals page, and withdrawing the proposals on the active tab. Let us know if you need further assistance.


~ Avery
Manoj's avatar
Manoj N Community Member

Hi
there are no active candidacies in my agency.. I am not able to close
agency..Can you please fix this issue?
Goran's avatar
Goran V Retired Team Member

Hi Manoj,

 

Your agency is now closed, if further help is needed let me know. Thank you.

~ Goran
Upwork
Manoj's avatar
Manoj N Community Member

Thanks.. Its closed successfully.
Ankita's avatar
Ankita T Community Member

I am having the same issue and I need mine to be closed as well.... All my proposals have been withdrawen however I am still getting the same error message when I try to close it.

My upwork email id: **Edited for Community Guidelines**

 

Please assist. Thank you.

Goran's avatar
Goran V Retired Team Member

Hi Ankita,

 

I just checked your account and was not able to locate any agency that you`re associated with. Are you referring to another account? Please send me a PM (click on my name) with more details and I will assist you further, thank you.

~ Goran
Upwork
Girdhari's avatar
Girdhari C Community Member

hi,

 

Same issue with my account.

My account attached with 2 agencies - **Edited for community guidelines** When i try to delete, it shows message "Close all open proposals associated with the company" but i have no open praposals.

 

Thanks

Bojan's avatar
Bojan S Community Manager

Hi Girdhari,

 

Could you please confirm if you're trying to close your account or only Agencies part of it?

 

Thank you.

~ Bojan
Upwork
ADAM's avatar
ADAM S Community Member

I was unable to close the agency account , I just want to stick with the freelancer account , But i dont have any active proposals on agency account ....any help would be great.

Aleksandar's avatar
Aleksandar D Community Manager

Hi ADAM,

 

Your agency is now closed.

 

Thank you.

~ Aleksandar
Upwork
Harmeet's avatar
Harmeet S Community Member

Unable to close my agency and getting this error

Avery's avatar
Avery O Community Manager

Hi Harmeet, 

I apologise for the delay in reaching out to you. I went ahead and shared your account information with the Customer Support Team so that they can look into this and assist you further.

 

ETA: Hi Harmeet, the team has confirmed that you still have some pending proposals that needs to be withdrawn. Could you please go to your proposals page and withdraw these proposals so that you can close your account? Let us know if you will need further assistance, and our team will assist you further. 


~ Avery
Lissan's avatar
Lissan H Community Member

Can you please also remove my agency.
i have the same issue.
i cant remove my agency.
i also close all the proposals !!