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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111
mohd's avatar
mohd s Community Member

Can you please close my agency.

Joanne's avatar
Joanne P Retired Team Member

Hi Mohd,

 

As requested, your agency account has been closed. 

~ Joanne
Upwork
mohd's avatar
mohd s Community Member

Please can you close my agency right now.

Amritpal's avatar
Amritpal S Community Member

Hi Everyone!
Please help me to close me agency account. It is asking me to contact customer service to remove it. Please help.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Amritpal,

 

Your agency is closed as per your request. 

 

Thank you.

~ Aleksandar
Upwork
Amritpal's avatar
Amritpal S Community Member

Hi Aleksandar,

 

Thank you for your help. My agency is closed but it still shows up in "My teams" tab.

Any solution ?

 

Thanks

 

**Edited for community guidelines**

Bojan's avatar
Bojan S Community Manager

Hi Amritpal,

 

Please allow time for our system to update and present correct information under your account settings. If this still shows after few days let us know and we'll assist you accordingly. 

 

Thank you!

 

 

~ Bojan
Upwork
Davit's avatar
Davit G Community Member

Hello, when I think I met all the requirements listed here: 

https://support.upwork.com/hc/en-us/articles/211067588 
but when I try to close agency it ayes: "In order to close an agency, please contact customer service"

Nikola's avatar
Nikola S Retiring Moderator

Hi David,

 

Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket. Please consider following up on the ticket so that our team can assist you further with closing your agency account.

 

Thank you,

~ Nikola
Nitesh's avatar
Nitesh J Community Member

i have to close my agency account when i click close my agency it shows  In order to close an agency, please contact customer service this type of message  so can i close my agency

Aleksandar's avatar
Aleksandar D Community Manager

Hi Nitesh,

 

Your agency is closed as per your request.

 

Thank you.

~ Aleksandar
Upwork
Muhammad Wasim's avatar
Muhammad Wasim A Community Member

I want to close my agency. what should i do?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Muhammad,

 

In order for us to close your agency, you need to change your status from Exclusive to Non-Exclusive.

 

To do so, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot.

 

Once you are done, let us know here so that we can proceed with the closure.

 

Thank you.

~ Aleksandar
Upwork
Marina's avatar
Marina G Community Member

I would like to close my agency, please let me know how to do it.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Marina,

 

I went ahead and closed your agency. Let us know if you need further help with anything else.

 

Thank you.

~ Aleksandar
Upwork
Marina's avatar
Marina G Community Member

Why am I not allowed to resubmit my proposal to this job
**Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Marina,

 

You can't submit a proposal to the same job post twice even if it was submitted from now a closed agency.
 
Thank you.
~ Aleksandar
Upwork
Muhammad Wasim's avatar
Muhammad Wasim A Community Member

Please I need to close my Agency profile. I have been trying to contact customer support about it but all in vain. I have requested two times before now I am getting frustrated.

Please close my agency profile. Kindly review the attached screenshot.

Thanks

Andrea's avatar
Andrea G Community Manager

Hi Muhammad Wasim,

 

Your Agency has been closed as per your request.

 

Thanks!

~Andrea
Nusrtulloh's avatar
Nusrtulloh A Community Member

Please close my agency

Goran's avatar
Goran V Retired Team Member

Hi Nusrtulloh, 

 

Your agency profile is now closed, thank you.

~ Goran
Upwork
Jt's avatar
Jt W Community Member

How does one actually contact customer service? there seems to be no way.

 

 

Andrea's avatar
Andrea G Community Manager

Hi Jt,

 

If you would like to close your Agency profile please confirm here and we'll be happy to help.

 

Thanks!

~Andrea
Jaydip's avatar
Jaydip F Community Member

I want to know if I want to close only agency account because I am only single member / manager in agency and I want to make sure that my personal freelancer will keep open as it is without any problem?

 

Is it possible?

 

Thanks in Advance!!!

Aleksandar's avatar
Aleksandar D Community Manager

Hi Jaydip,

 

Yes, we can go ahead and close only your agency profile and leave the freelancer one intact. Please let us know if you want us to close your agency.

 

Thank you.

~ Aleksandar
Upwork