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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111
Jaydip's avatar
Jaydip F Community Member

Aleksandar D Thank you for reply and already cloed by connecting with Upwork support team so no further action required !!!

 

Thank you.

Vincent's avatar
Vincent O Community Member

Hi I cant close my agency account, I have no active proposal,please help,

thanks in advance.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Vincent,

 

Thank you for reaching out. I've closed your agency account as per your request.

 

~ Luiggi
Vincent's avatar
Vincent O Community Member

thank you so much

Vincent's avatar
Vincent O Community Member

Hi i have no active proposal but i cant close my agency account,please close it for me

Johnsi's avatar
Johnsi J Community Member

Hi,

I am unable to close my agency account **Edited for Community Guidelines** . please help. Thanks.

Goran's avatar
Goran V Retired Team Member

Hi Johnsi,

 

Could you please change your status to non-exclusive member so that our team can close your agency profile? Thank you.

~ Goran
Upwork
Johnsi's avatar
Johnsi J Community Member

hi Goran,

 

I have changed my status to non exclusive member.

 

Thanks,

Johnsi

Goran's avatar
Goran V Retired Team Member

Hi Johnsi,

 

Your agency profile is now closed, thank you.

~ Goran
Upwork
Johnsi's avatar
Johnsi J Community Member

thank you!!
Toby's avatar
Toby O Community Member

I am not able to leave an agency or close it. It says I should contact support 

Goran's avatar
Goran V Retired Team Member

Hi Toby,

 

Your agency profile is now closed, thank you.

~ Goran
Upwork
Toby's avatar
Toby O Community Member

My profile still shows that i am affiliated to: **Edited for Community Guidelines**

I need to be affiliated with this agency instead: **Edited for Community Guidelines**
I have been invited but it shows the message in the attached image. 

Goran's avatar
Goran V Retired Team Member

Hi Toby,

 

Your agency is closed and I also checked your profile and can confirm that the correct agency is listed on your profile (second URL you've shared).
I would suggest clearing your cache and cookies so that your profile is updated accordingly. Thank you.

~ Goran
Upwork
Abhisek's avatar
Abhisek M Community Member

Hi,

 

I am maintaining a freelancer profile,but at a time of profile creation I have done the mistake.

 

I have created a freelancer profile with agency as well.

 

I want to close my agency profile.

 

I have tried to close the agency profile through the process like

 

Setting--->Agency Profile---->Clicked on close my agency option,but whenver i click on close my agency profile,it is showing a message like (In order to close an agency, please contact customer service).

 

Please help me on this.

 

Regards,

Abhisek

Bojan's avatar
Bojan S Community Manager

Hi Abhisek,

 

Your agency account has been closed as per your request.

 

Thank you!

~ Bojan
Upwork
Jagannath's avatar
Jagannath S Community Member

I have followed all the steps found in any helping documents to resolve my query but my button says to delete the Agency account, you must contact Upwork. Someone, please help.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us with this request, Jagannatha.

 

Your agency account has been closed as per your request. 

~ Bojan
Upwork
Sangita's avatar
Sangita M Community Member

How I do remove Agency from my individual account ?

Petra's avatar
Petra R Community Member

Close the agency. That is the only way.

Bojan's avatar
Bojan S Community Manager

Hi Sangita,

 

Your agency account has been closed. 

 

 

Thank you!

~ Bojan
Upwork
Milos's avatar
Milos M Community Member

Thank You!

Cameron's avatar
Cameron G Community Member

Trying to close my account - however it says I am not the owner even though I am and to contact support. However the only option listed when submitting my inquiry is the community team.

 

Bojan's avatar
Bojan S Community Manager

Hi Cameron, 

 

We're here to assist you. Could you please confirm if you want to close only your agency account or freelancer account too?

 

Thank you!

~ Bojan
Upwork
Cameron's avatar
Cameron G Community Member

I'd like to close the agency account (Discrete Edge) - it looks like I can use the existing freelancer account and just update my email address with my personal email.