Jun 21, 2017 10:10:18 AM by Angel A
I'm trying to close the Agency related to my profile and I keep getting the message:
I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.
Thanks !
Solved! Go to Solution.
Jun 21, 2017 11:27:06 AM by Valeria K
Hi Angel,
We closed your agency for you. Let us know if you have any further issues or questions.
May 9, 2021 12:46:09 PM by Luiggi R
Hi Arslan,
I've proceeded to close your agency as per your request.
Thank you.
May 9, 2021 12:59:18 PM by Arslan Y
May 9, 2021 01:11:58 PM by Luiggi R
Hi Arslan,
Can you check again now. I've just refreshed your profile and you should be able to log in.
Thank you.
May 13, 2021 03:39:35 PM by Hamza S
I clicked on agency option to see how it works but I no longer wants to go with it. I am trying to cancel the agency but it says to contact customer service. I am trying reaching them but no one is responding back. Please help.
May 13, 2021 05:33:04 PM by Joanne P
Hi Hamza,
As requested, your agency account has been closed.
May 14, 2021 04:31:04 AM by Aleksandar D
Hi Babusona,
As an Exclusive member, you need to switch your status to Non-Exclusive, and then you should be able to close your agency. If you still can't close your agency after switching your status, please come back here so that we can assist further. To switch your status, you can use the steps I shared in your previous post.
Thank you.
May 16, 2021 02:47:18 AM by Kashif M
Hi i want to close my agency profile and work as a freelancer but can't accomplish this task from customer support . Hope so i will get a positive response from here
May 16, 2021 03:30:35 AM by Joanne P
Hi Kashif,
Your agency account has been closed as requested.
May 19, 2021 02:17:50 AM by Kuldeep S
Hi there,
I am working as a Non-exclusive member of my agency at Upwork. Due to this Covid-19 effect, I want to close my agency for next 1 year. But I want to continue freelancing from my non-exclusive account. I was trying to close the agency account from my account but it show the message "contact the support". Could you please do this for me. I have review the proposal counter as well. The proposal from agency account is 0 but still unbale to remove agency form my account. Please note I want to continue as a freelancer only. I will be very thankful to you for this favor.
Kuldeep S.
May 19, 2021 09:00:29 PM by Alpesh P
Hello
I accidentally create the agency which I am looking to cancel/close. Can you please do the needful?
Thanks
Alpesh
May 19, 2021 10:19:04 PM by Joanne P
Hi Alpesh,
Your agency account has been closed as requested.
May 21, 2021 07:07:01 AM by urooba y
Hi
I want to delete my agency account which I made just to know the process. Now, I have heard that If you use an agency account your JSS calculates on the basis of the agency's JSS. When I try to delete it, It says get assistance from customer care. There are no earnings and member in the agency.
From where and how I can connect with customer care?
How to delete my agency account when I am the owner?
Is it true it affects my JSS?
May 21, 2021 07:54:17 AM by Bojan S
Hi Urooba,
Your agency account has been closed as per your request.
You can check this help article for more information on how Agency JSS is calculated.
Thank you!
May 27, 2021 08:11:17 PM by Shakir A
I am not able to close my agency account, whenever I click on close agency it says contact "customer support". I have completed all the steps for agency closure but still, it gives the same message when I try to close
May 27, 2021 09:39:16 PM by Joanne P
Hi Shakir,
Your agency account has been closed as you have requested.
May 31, 2021 02:09:43 PM by Vitor S
Hi. Could someone help me close my Agency? Or indicate how can I open a request in "customer service"?
May 31, 2021 02:33:18 PM by Bojan S
Hi Vitor,
Thank you for reaching out to us. Your agency account has been closed as per your request.
Jun 1, 2021 07:02:28 AM by Md A
Hi there,
I want to cancel my agency but the close agency option not giving me any permission to close it. And there are showing a message of contact customer support but unfortunately, I don't get any way to contact Upwork customer support or submit any ticket.
Can you tell me How can I contact your support or How can I submit a ticket to get my solutions?
I have attached a screenshot of my problems.
Thanks!
Asad
Jun 1, 2021 07:47:18 AM by Bojan S
Hi Md,
Your agency account has been closed as per your request.
Thank you!
Jun 7, 2021 11:32:59 PM by Core I
by mistake i created agency profile and now i want to close my agency
Jun 8, 2021 12:28:19 AM by Aleksandar D
Hi there,
I went ahead and closed your agency.
Please note that your profile must represent you as an individual and that all the information in your profile including your profile name needs to be accurate, truthful, and verifiable.
Thank you.