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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111
Arslan's avatar
Arslan Y Community Member

 
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Arslan,

 

I've proceeded to close your agency as per your request.

 

Thank you.

~ Luiggi
Arslan's avatar
Arslan Y Community Member

I think instead of closing my agency, you have closed my profile account. I
am unable to login.
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Arslan,

 

Can you check again now. I've just refreshed your profile and you should be able to log in. 

 

Thank you.

~ Luiggi
Hamza's avatar
Hamza S Community Member

I clicked on agency option to see how it works but I no longer wants to go with it. I am trying to cancel the agency but it says to contact customer service. I am trying reaching them but no one is responding back.  Please help.

Joanne's avatar
Joanne P Retired Team Member

Hi Hamza,

 

As requested, your agency account has been closed. 

~ Joanne
Upwork
Babusona's avatar
Babusona G Community Member

How to account close my agency  account 

pls help me

 

**Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Babusona,

 

As an Exclusive member, you need to switch your status to Non-Exclusive, and then you should be able to close your agency. If you still can't close your agency after switching your status, please come back here so that we can assist further.  To switch your status, you can use the steps I shared in your previous post.

 

Thank you.

~ Aleksandar
Upwork
Kashif's avatar
Kashif M Community Member

Hi i want to close my agency profile and work as a freelancer but can't accomplish this task from customer support . Hope so i will get a positive response from here

Joanne's avatar
Joanne P Retired Team Member

Hi Kashif,

 

Your agency account has been closed as requested. 

~ Joanne
Upwork
Kuldeep's avatar
Kuldeep S Community Member

Hi there,

 

I am working as a Non-exclusive member of my agency at Upwork. Due to this Covid-19 effect, I want to close my agency for next 1 year. But I want to continue freelancing from my non-exclusive account. I was trying to close the agency account from my account but it show the message "contact the support". Could you please do this for me. I have review the proposal counter as well. The proposal from agency account is 0 but still unbale to remove agency form my account. Please note I want to continue as a freelancer only. I will be very thankful to you for this favor.
Kuldeep S.

Goran's avatar
Goran V Retired Team Member

Hi Kuldeep,


Your agency is now closed, thank  you.

~ Goran
Upwork
Alpesh's avatar
Alpesh P Community Member

Hello
I accidentally create the agency which I am looking to cancel/close. Can you please do the needful? 


Thanks
Alpesh 

Joanne's avatar
Joanne P Retired Team Member

Hi Alpesh,

 

Your agency account has been closed as requested. 

~ Joanne
Upwork
urooba's avatar
urooba y Community Member

Hi 

I want to delete my agency account which I made just to know the process. Now, I have heard that If you use an agency account your JSS calculates on the basis of the agency's JSS. When I try to delete it, It says get assistance from customer care. There are no earnings and member in the agency.

From where and how I can connect with customer care?

How to delete my agency account when I am the owner?

Is it true it affects my JSS?

 

Bojan's avatar
Bojan S Community Manager

Hi Urooba,

 

Your agency account has been closed as per your request.

 

You can check this help article for more information on how Agency JSS is calculated.

 

Thank you!  

~ Bojan
Upwork
Shakir's avatar
Shakir A Community Member

I am not able to close my agency account, whenever I click on close agency it says contact "customer support". I have completed all the steps for agency closure but still, it gives the same message when I try to close

Joanne's avatar
Joanne P Retired Team Member

Hi Shakir,

 

Your agency account has been closed as you have requested.

~ Joanne
Upwork
Vitor's avatar
Vitor S Community Member

Hi. Could someone help me close my Agency? Or indicate how can I open a request in "customer service"?

Bojan's avatar
Bojan S Community Manager

Hi Vitor,

 

Thank you for reaching out to us. Your agency account has been closed as per your request. 

~ Bojan
Upwork
Md's avatar
Md A Community Member

Hi there,

 

I want to cancel my agency but the close agency option not giving me any permission to close it. And there are showing a message of contact customer support but unfortunately, I don't get any way to contact Upwork customer support or submit any ticket.

 

Can you tell me How can I contact your support or How can I submit a ticket to get my solutions?

 

I have attached a screenshot of my problems.Screenshot 2021-06-01 200144.png

 

Thanks!

Asad

Bojan's avatar
Bojan S Community Manager

Hi Md,

 

Your agency account has been closed as per your request.

 

Thank you! 

~ Bojan
Upwork
Md's avatar
Md A Community Member

Thank you Bojan S:)

Core's avatar
Core I Community Member

by mistake i created agency profile and now i want to close my agency

Aleksandar's avatar
Aleksandar D Community Manager

Hi there,

 

I went ahead and closed your agency.

 

Please note that your profile must represent you as an individual and that all the information in your profile including your profile name needs to be accurate, truthful, and verifiable.

 

Thank you.

~ Aleksandar
Upwork