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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
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1,111 REPLIES 1,111
Aman's avatar
Aman R Community Member

 

I need to close my agency account "SEO geeks". whenever I try to close my agency account I saw this message In order to close an Agency, please contact customer service. Please help to close the agency account
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Aman,

 

Your agency profile has been closed as per your request.

 

Thank you,

~ Luiggi
Muhammad's avatar
Muhammad A Community Member

Hi,
I am also having that issue while closing my agency account.Could you please close my agency account?

Regards

Muhammad Asif

Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

Your Agency has been closed as per your request.

 

~Andrea
Artem's avatar
Artem M Community Member

I have closed all my active proposals, but I can not close my agency!

Goran's avatar
Goran V Retired Team Member

Hi Artem,

 

Your agency is now closed, if further help is needed let me know. Thank you.

~ Goran
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Keshav's avatar
Keshav K Community Member

Hello,

I want to close my agency account.

Goran's avatar
Goran V Retired Team Member

Hi Keshav,

 

Could you please reach out to me via PM (click on my name) and confirm which agency you would like our team to close? Thank you.

~ Goran
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Keshav's avatar
Keshav K Community Member

please close the agency. I texted a message 24 hours ago. (both agencies)
Goran's avatar
Goran V Retired Team Member

Hi Keshav,

 

I`m sorry about the delay with this, I just followed up on your PM with more details. Thank you.

~ Goran
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Julieta's avatar
Julieta C Community Member

Hi  I have the same issue, I cannot close my Agency and I´ve already removed all members and proposals. It says me "Close all open proposals associated with the company" and I dontá have any

Goran's avatar
Goran V Retired Team Member

Hi Julieta,

 

Looks like you have already closed your agency. If you need any additional help let me know, thank you.

~ Goran
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Gevorg's avatar
Gevorg S Community Member

Hi dear Valeria, Same story with me I can't close my agenc.

Under 6 months I don't have any open proposals.
my agency name is **Edited for Community Guidelines**

Goran's avatar
Goran V Retired Team Member

Hi Gevorg,

 

Your agency is now closed, if further help is needed let me know. Thank you.

~ Goran
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Tejas's avatar
Tejas S Community Member

I am having the same issue and I need mine to be closed as well.... All my proposals have been withdrawn however I am still getting the same error message when I try to close it. Please assist. Thank you.

Avery's avatar
Avery O Community Manager

Hi Tejas, 

I'll go ahead and close your agency account for you as requested. 


~ Avery
Aamir's avatar
Aamir W Community Member

i tried to close my agency but its not working kindly close it for me

Aleksandar's avatar
Aleksandar D Community Manager

Hi Aamir,

 

Your agency has been closed as per your request.

 

Thank you.

~ Aleksandar
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Nusrtulloh's avatar
Nusrtulloh A Community Member

I have same problem

Mahmood's avatar
Mahmood A Community Member

I'm not able to close my account or my agency, it says I have open proposals even though I don't have any open proposals. Can you close my agency and my account ?

 

Thanks

Valeria's avatar
Valeria K Community Member

Mahmood,

 

Would you like both your agency and your freelancer account closed?

~ Valeria
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Mahmood's avatar
Mahmood A Community Member

yes

Avery's avatar
Avery O Community Manager

Hi Mahmood, 

 

We checked your account and it looks like this issue needs to be investigated further. Please lodge a ticket with our support team so that we can address this issue.


~ Avery
Mahayogi's avatar
Mahayogi L Community Member

I paid the current billing cycle, removed all members and withdrew the proposals.

But still, it is displaying 'Close all open proposals associated with the company'.

Please guide me in closing the agency.

 

The attachment is the screenshot of the status of my proposals.

Valeria's avatar
Valeria K Community Member

Mahayogi, could you please try closing your agency again? Let me know if you still get the same error.

~ Valeria
Upwork