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7e89a3d3
Community Member

Unable to contact support agent

I am unable to find option to chat with support agent. It was option before to chat but dont see anymore. How do i contact? I had filed dispute with freelancer and need refund.

3 REPLIES 3
AndreaG
Moderator
Moderator

Hi Kiran, I am sorry you're experiencing issues contacting support. Our customer support team is creating a personalized experience to better assist all Upwork platform users via the chatbot. The more you interact with the chatbot, the more custom responses you’ll receive.
 
Here’s how you can reach a human in customer support:
 
  1. Select Get Support at the bottom of this or any Help center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

That said, it does look like you have a recent dispute in which our mediation team offered assistance here. If this is the case you're referring to, please review the support ticket for more information.

 

~Andrea
Upwork
7e89a3d3
Community Member

THe option Get support was not availalble untill now. I tried to talk to customer agent. As soon i typed something he created ticket but i actually wanted to chat 

Live chat is not always available.

 

Anyway, your actual goal is not to chat. Your goal is to learn something or accomplish a particular goal. That can usually be accomplished more easily in the Community Forum than through any of the other seven Customer Support channels Upwork provides.

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