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j_photcharhagoon
Community Member

Unable to join interview and client's messages have disappeared.

Hello,

 

I have run into a problem. I am unable to join interview room and my client's messages have disappeared.

This is the error message that I have received

serviceName: 'roomsDS', commandName: 'SubscribeUserToRoomHysCmd', error message: 'Room record not found by id: room_ede0a8e45b06ac0ddb6aabc7c115ddbf'

2 REPLIES 2
PradeepH
Moderator
Moderator

Hi Jantanee,

 

Thank you for your message. I am sorry to hear that you are unable to join the interview with a client. If you are referring to the job titled, 'Thai Native Speakers to Annotate the Audio into Text', I see that the client account has been suspended for TOS violation. That said, you will be unable to work with this client at this time.

 

Thank you,

Pradeep

Upwork
j_photcharhagoon
Community Member

Yes, I am referring to that job title. Thank you so much for the clearification. 

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