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5c21e700
Community Member

Unable to log in

I have been trying to reset my password.  I've used the "Forgot Password" like 15 times and I get the following message:

 

Upwork could not locate the information needed to recover your password. Please try again.

It appear you do not have any customer support---via chat, email or phone.  So, I've had to creat a new account under my personal email (instead of work) just to be able to post a message on here and pray that someone can help me.

5c21e700_0-1709727407947.png

 

 

2 REPLIES 2
LuiggiR
Moderator
Moderator

Hi Gurpreet,

 

I'm sorry to hear you're having trouble recovering your password. Could you please click on my name and send me a private message with the registered email address of the account in question? I'll be happy to look into it. 

~ Luiggi
Upwork
5c21e700
Community Member

I am unable to do that as I donot have the account access, if I had the access I won't be here:)

 

Please find below the screenshot of my account and all details.

**Edited for Community Guidelines**

ID link: https://upwork.com/freelancers/~0121426cae1bb1f6e7?mp_source=share

 

Email ID associated with account: **Edited for Community Guidelines**

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