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Iqra's avatar
Iqra M Community Member

Unable to reset the security question

I'm having trouble setting my security question. When I log in, I don't receive the option to enter a security question—I just log in using Google. Now, I'm trying to set up my payment method, but I need to enter the answer to my security question, which I've forgotten. I tried resetting it through the "Password & Identification" section in my account, but it didn't work.

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Ronna's avatar
Ronna P Retired Team Member

Hi Iqra,

 

Thank you for your message. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

 

~Ronna