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lanosmedia
Community Member

Unable to use agency account

I have a personal and agency account, I haven't used it in some time as I've been too busy to seek work on here.

 

However when trying to use my agency account it says I have 0 connects, cannot load my membership info:

lanosmedia_0-1685224991295.png

I can't even close my agency down to swtich to being a sole freelancer.

lanosmedia_1-1685225024116.png

 

I have no outstanding payments, no active contracts, no money owed to me or owed by me.

Please fix your site as currently I'm unable to use it.

 

1 REPLY 1
LuiggiR
Moderator
Moderator

Hi Robert,

 

I'm sorry to hear you're having trouble using your Agency. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
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