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muzzamil_shah
Community Member

Unauthorized Refund

I did not get a refund request but Upwork gave my client a refund while his account is suspended. No explanation whatsoever. How is that possible?

2 REPLIES 2
pgiambalvo
Community Member

It's possible because you have no choice in this matter so Upwork doesn't notify you beforehand as that would be pointless. The client's card was probably reported as stolen so the charge was reversed by the bank. Unless you used the time tracker, you are not protected by Upwork from this type of fraud and you will never get the money.

efc3945c
Community Member

What kind of project is it? - Happing a lot these days on Upwork 

Ossama
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