Undefined Profile Link

[#1]

Hello,

My profile in private because I haven't earned in a while, it's okay.

But after submitting a proposal my General profile link is undefined.

Please help me !

Thanks

Izaz

[#2]

Hi  Md - Izaz,

Thank you for reaching out to us. I checked but I could not replicate the issue you experience. Could you please share a screenshot from your end so that we can assist you further? 

[#3]

Hi,

Thanks for your kind reply,

When I click red box "General Profile ", it's redirect this page https://www.upwork.com/freelancers/undefined instead of my profile page

Thanks

[#4]

Hi Md - Izaz,

Thank you for following up and sharing additional information. I shared your report with our team and they will look into this further and will reach out to you via support ticket to assist you further. 

[#5]

Hi Team, 

Today i have sent one proposal with my "General Profile". However, if you hover on the link the link URL itself is "https://www.upwork.com/freelancers/undefined". 

Please help.

Best Regards, 

Rajul

[#6]

Hi Rajul,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#7]

Hi Andrea,
I am also facing the same issue. Does it mean our clients are also not able to access our profile while going through our proposals? Please help us in resolving this issue!

Many Thanks!

[#8]

Hi Andrea,

I'm new to upwork and I'm experiencing this issue as well. When will it be resolved? 

Please help! Thanks.

Obehioye. 

[#9]

Hi Andrea,

I seem to have the same issue. Whenever I click on the profile I've selected to submit an offer with, the link opens up to a page that says: Freelancer not found. 

I have been submitting proposals on and off, continuously and I am hoping that the client's on the other end are not facing the same issue with my profile.

Could you please tell me what I can do to rectify this situation?

Thanks.

Regards,
Mehr.

[#10]

Hi Mehr,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#11]

Hello Team,

I saw a strange bug today. Link to my profile from the submitted proposals is "https://www.upwork.com/freelancers/undefined". The same situation with all my profiles.

Help me please.

Best Regards, 

Ilya

[#12]

Hi Ilya, 

I just shared the details with our team to investigate it further. If any additional information is needed, our team will reach out to you directly. Thank you for reporting this. 

[#13]

I have the same problem.

[#14]

I am also facing the same issue. Does it mean our clients are also not able to access our profile while going through our proposal?

[#15]

Hello,

Undefine problem happen when "your profile is private because you haven't earned in a while. To reactivate your profile, apply to jobs and start earning," After start earning it will be automatically fix.

Thanks

[#16]

Hi everyone, 

Please know that this is a known issue, and our engineers are investigating this further. Once we have more information to share, we'll make sure to update this thread. 

We appreciate your understanding. 

[#17]

Avery,

What is the current status on this? Also, please publicly clarify that this is an issue for the freelancer side only and not on the clients` side. It is hard to believe that only freelancers are having this issue. We are wasting our connects. I havent heard a single word from a customer. Please advise.

[#18]

Hi Serhan,

Thank you for your message. I checked and the engineers are still investigating the reported issue. I would like to clarify that the issue is seen only on the freelancer side and the client can still view the freelancer profiles on their proposals and communicate with them.

Thank you

Pradeep

[#19]

Hi Pradeep,

Even I am facing the same issue and my profile cannot be viewed from the proposal. I have lost many connects without knowing the problem. Please do support to get this issue resolved and also help to retrieve the connects.

Thank You

[#20]

When this issue will be solved!!!??
I already lost over 50 Connects. Will Upwork give back to me those Connects?

[#21]

Hi Robi,

I apologize for the inconvenience this caused. We'll be sure to update this thread with any new information from our team.

Thanks for your patience. 

[#22]

Hi Avery, 

Today i have sent one proposal with my "General Profile". However, if you hover on the link the link URL itself is "https://www.upwork.com/freelancers/undefined". 

Please help.

Best Regards, 

Asad

[#23]

It is March 11, 2022 and this is still not resolved. I'm experiencing the same issue. Thanks.

[#24]

Hi goodmorning. can you also help me with my profile.

I'm using my general profile for applying jobs and then i try to click one of my job proposals and then when i clicked General profile it says "Freelancer profile not found" please help me.

[#25]

same issue with me. this is my profile url 

https://www.upwork.com/freelancers/syedsohailahmed