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Md - Izaz's avatar
Md - Izaz A Community Member

Undefined Profile Link

Hello,

 

My profile in private because I haven't earned in a while, it's okay.

But after submitting a proposal my General profile link is undefined.

Please help me !

 

Thanks

Izaz

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi All,

 

The issue with the broken link for General profile has now been fixed and we'll be closing this thread for further responses.

 

We appreciate your reports and patience while this was being worked on. 

~ Valeria
Upwork

View solution in original post

96 REPLIES 96
Nikola's avatar
Nikola S Retiring Moderator

Hi  Md - Izaz,

 

Thank you for reaching out to us. I checked but I could not replicate the issue you experience. Could you please share a screenshot from your end so that we can assist you further? 

 

~ Nikola
Md - Izaz's avatar
Md - Izaz A Community Member

Hi,

 

Thanks for your kind reply,

 

screenshot0012.png

When I click red box "General Profile ", it's redirect this page https://www.upwork.com/freelancers/undefined instead of my profile page

 

Thanks

Nikola's avatar
Nikola S Retiring Moderator

Hi Md - Izaz,

 

Thank you for following up and sharing additional information. I shared your report with our team and they will look into this further and will reach out to you via support ticket to assist you further. 

 

~ Nikola
Rajul's avatar
Rajul S Community Member

Hi Team, 

 

Today i have sent one proposal with my "General Profile". However, if you hover on the link the link URL itself is "https://www.upwork.com/freelancers/undefined"

 

Please help.

 

Best Regards, 

Rajul

Andrea's avatar
Andrea G Community Manager

Hi Rajul,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Adil's avatar
Adil A Community Member

Hi Andrea,
I am also facing the same issue. Does it mean our clients are also not able to access our profile while going through our proposals? Please help us in resolving this issue!

Many Thanks!

adil_amjad_0-1645767201189.png

Obehioye's avatar
Obehioye I Community Member

Hi Andrea,

 

I'm new to upwork and I'm experiencing this issue as well. When will it be resolved? 

Please help! Thanks.

 

Obehioye. 

 

 

Mehr's avatar
Mehr F Community Member

Hi Andrea,

 

I seem to have the same issue. Whenever I click on the profile I've selected to submit an offer with, the link opens up to a page that says: Freelancer not found. 

 

I have been submitting proposals on and off, continuously and I am hoping that the client's on the other end are not facing the same issue with my profile.

 

Could you please tell me what I can do to rectify this situation?

 

Thanks.

 

Regards,
Mehr.

Joanne's avatar
Joanne P Retired Team Member

Hi Mehr,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Ilya's avatar
Ilya B Community Member

Hello Team,

I saw a strange bug today. Link to my profile from the submitted proposals is "https://www.upwork.com/freelancers/undefined". The same situation with all my profiles.

 

Help me please.

 

Best Regards, 

Ilya

Goran's avatar
Goran V Retired Team Member

Hi Ilya, 

 

I just shared the details with our team to investigate it further. If any additional information is needed, our team will reach out to you directly. Thank you for reporting this. 

~ Goran
Upwork
Stacia's avatar
Stacia S Community Member

I have the same problem.

 

Adil's avatar
Adil A Community Member

I am also facing the same issue. Does it mean our clients are also not able to access our profile while going through our proposal?

adil_amjad_0-1645767201189.png

 

Md - Izaz's avatar
Md - Izaz A Community Member

Hello,

 

Undefine problem happen when "your profile is private because you haven't earned in a while. To reactivate your profile, apply to jobs and start earning," After start earning it will be automatically fix.

 

Thanks

Avery's avatar
Avery O Community Manager

Hi everyone, 


Please know that this is a known issue, and our engineers are investigating this further. Once we have more information to share, we'll make sure to update this thread. 


We appreciate your understanding. 


~ Avery
Serhan's avatar
Serhan K Community Member

Avery,

 

What is the current status on this? Also, please publicly clarify that this is an issue for the freelancer side only and not on the clients` side. It is hard to believe that only freelancers are having this issue. We are wasting our connects. I havent heard a single word from a customer. Please advise.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Serhan,

 

Thank you for your message. I checked and the engineers are still investigating the reported issue. I would like to clarify that the issue is seen only on the freelancer side and the client can still view the freelancer profiles on their proposals and communicate with them.

 

Thank you

Pradeep

Dulasimoni's avatar
Dulasimoni D Community Member

Hi Pradeep,

Even I am facing the same issue and my profile cannot be viewed from the proposal. I have lost many connects without knowing the problem. Please do support to get this issue resolved and also help to retrieve the connects.

 

Thank You

Robi's avatar
Robi U Community Member

When this issue will be solved!!!??
I already lost over 50 Connects. Will Upwork give back to me those Connects?

Bojan's avatar
Bojan S Community Manager

Hi Robi,

 

I apologize for the inconvenience this caused. We'll be sure to update this thread with any new information from our team.

 

Thanks for your patience. 

~ Bojan
Upwork
Muhammad's avatar
Muhammad A Community Member

Hi Avery, 

 

Today i have sent one proposal with my "General Profile". However, if you hover on the link the link URL itself is "https://www.upwork.com/freelancers/undefined"

 

Please help.

 

Best Regards, 

Asad

Stacy's avatar
Stacy M Community Member

It is March 11, 2022 and this is still not resolved. I'm experiencing the same issue. Thanks.

Allan Rae's avatar
Allan Rae L Community Member

Hi goodmorning. can you also help me with my profile.

 

I'm using my general profile for applying jobs and then i try to click one of my job proposals and then when i clicked General profile it says "Freelancer profile not found" please help me.freelancer profile not found when clicking general profile.pngproposal using general profile.png

Syed Sohail's avatar
Syed Sohail A Community Member

same issue with me. this is my profile url 

https://www.upwork.com/freelancers/syedsohailahmed

a54b08cc_0-1647424252750.png