Feb 27, 2022 04:01:48 AM by Md - Izaz A
Hello,
My profile in private because I haven't earned in a while, it's okay.
But after submitting a proposal my General profile link is undefined.
Please help me !
Thanks
Izaz
Solved! Go to Solution.
Apr 6, 2022 08:20:05 AM by Valeria K
Hi All,
The issue with the broken link for General profile has now been fixed and we'll be closing this thread for further responses.
We appreciate your reports and patience while this was being worked on.
Mar 4, 2022 08:12:22 AM by Helen D
I am aware of the PROFILE NOT FOUND issue. Can you also fix my account since I also have it?
Mar 4, 2022 08:23:40 AM by Helen D
I also have this result whem I access my profile via my proposal page. I am aware of this and I need your help to fix this issue. I posted this more than three times but unpublished. Is this type of post not allowed?
Mar 4, 2022 08:45:05 AM by Serhan K
Hi Helen.
Hope you are doing well. Couple of freelancers including myself have raied this topic. There is a known issue about this. Apparently this issue is only visible on the Freelancers` side and when you submit your proposals your clients see your profile just fine. Now, this is the response I got from the Upwork Support Team. I have double checked this with another Support Team member and they advised me the same thing. Maybe they unpublished this because it is a known issue and they do not want to keep the system busy on it. They are looking into this and they will keep us posted. Please check my threads if you can.
Thanks,
Serhan
Mar 9, 2022 01:54:46 AM by Muhammad A
Hi Team,
Today i have sent one proposal with my "General Profile". However, if you hover on the link the link URL itself is "https://www.upwork.com/freelancers/undefined".
Please help.
Best Regards,
Asad
Mar 9, 2022 01:59:17 AM by Goran V
Hi Muhammad,
Our team will reach out to you via ticket as well and will assist you further with your profile. Thank you.
Mar 10, 2022 04:10:01 AM by Goran V
Hi Saad,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your profile. Thank you.
Mar 11, 2022 12:11:52 AM by Abubakar sadeeq L
I seem to have the same issue. Whenever I click on the profile I've selected to submit an offer with, the link opens up to a page that says: Freelancer not found.
I have been submitting proposals on and off, continuously and I am hoping that the client's on the other end are not facing the same issue with my profile.
Could you please tell me what I can do to rectify this situation?
Thanks.
Mar 11, 2022 02:24:51 AM by Joanne P
Hi Abubakar Sadeeq,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 11, 2022 11:09:32 AM by Stanley N
Am also facing the same issue, I will submit a proposal and send the I click on the General profile and it says "Freelancer profile not found" Please whats the solution to this. it's really affecting me.
Mar 11, 2022 11:08:35 AM by Stanley N
Am also facing the same issue, I will submit a proposal and send the I click on the General profile and it says "Freelancer profile not found" Please whats the solution to this. it's really affecting me.
Mar 11, 2022 12:29:28 PM by Bojan S
Hi Stanley,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Mar 11, 2022 02:54:23 PM by Vikash A
i have sent one proposal with my "General Profile". However, if you hover on the link the link URL itself is "https://www.upwork.com/freelancers/undefined".
Please help.
Best Regards,
Vikash
Mar 11, 2022 04:29:36 PM by Pradeep H
Hi Vikash,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep
Mar 13, 2022 04:04:06 AM by Vikash A
Hello pardeep,
I am waiting for this becase i am unable to bit
thanks
Mar 13, 2022 05:01:06 AM by Nikola S
Hi Vikash,
Thank you for following up. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Mar 12, 2022 09:20:24 AM by Md Mortuja K
Hi,
when i press my profile which are marked yellow it redirect to https://www.upwork.com/freelancers/undefined".
kindly help me out. Thanks.
Mar 13, 2022 12:09:26 AM Edited Mar 13, 2022 03:03:37 AM by Pradeep H
I have sent one proposal with my "General Profile". However, if you hover on the link the link URL itself is "https://www.upwork.com/freelancers/undefined".
if you need more info check this video, **Edited for Community Guidelines**
Please help.
Abu Hurera
Apr 6, 2022 08:20:05 AM by Valeria K
Hi All,
The issue with the broken link for General profile has now been fixed and we'll be closing this thread for further responses.
We appreciate your reports and patience while this was being worked on.