Unfortunately, we were unable to process your transaction. Your account is being reviewed

[#1]

i have this message and i do not know what to do ? 

Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us. 

[#2]

Hi Muhammed,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.